Summary
Overview
Work History
Education
Skills
Timeline
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Ashleih Berkhalter

Magnolia,Tx

Summary

Experienced customer service specialist with over five years of experience in CRM systems, case resolution, remote and in person customer service. Excited to bring my proven skills and customer enthusiasm to the company.

Overview

9
9
years of professional experience

Work History

Remote Customer Support Representative

Rtic outdoors
08.2021 - Current
  • Ensure superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot
  • Provide remote customer support via email, social media and chat for RTIC Outdoors from a home-based office
  • Provides accurate and appropriate information in response to customer inquiries
  • Manage high-volume communications with attention to detail and clarity
  • Perform data entry tasks with accuracy and efficiency
  • Assist clients with product inquiries and ordering

Data Entry Operator /Behavior Technician

Spectrum of Hope
08.2020 - 09.2021
  • (ABA therapy clinic) I completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Verified data files prior to entry to maintain high data accuracy.
  • Maintained confidential client, personnel and financial files.

Behavioral Technician

Positive Behavior Supports
06.2016 - 02.2019
  • Monitored the effects of different types of treatments and conferred with the physical therapist to attain maximum benefits
  • Trained in Strategies for Crisis Intervention and Prevention strategies to include verbal and non-verbal calming techniques, proactive behavior approaches, and physical interventions
  • Implemented and followed behavior support plans written by a qualified behavior specialist and approved by the consulting psychologist
  • Used both proactive and reactive intervention approaches Ability to cover established case loads for therapist leave/vacations plus work extended periods as needed.

Education

Highschool Diploma -

American School
Lansing, IL
03.2010

Skills

  • Data Entry
  • Email and Chat support
  • CRM tools (Zendesk)
  • Remote troubleshooting
  • Excellent Communication Skills
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Time Management and Strong multitasking
  • Social Media Moderation

Timeline

Remote Customer Support Representative

Rtic outdoors
08.2021 - Current

Data Entry Operator /Behavior Technician

Spectrum of Hope
08.2020 - 09.2021

Behavioral Technician

Positive Behavior Supports
06.2016 - 02.2019

Highschool Diploma -

American School

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Ashleih Berkhalter