Jacob Chapman
Tulsa,OK
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Social Media Content Moderator
Alorica
02.2022 - 07.2023
- Moderated hundreds to thousands of tasks daily with the upmost attention to security and confidentiality and high level of accuracy.
- Always met or exceeded performance goals.
- Collaborated with fellow moderators to create a safe, inclusive online environment for users.
- Provided ongoing feedback to content creators, fostering collaboration and continuous improvement of materials.
- Mentored junior moderators, offering guidance on policy interpretation and conflict resolution tactics.
Administrative Assistant
Beautiful Smile
09.2019 - 03.2020
- Prepared and processed insurance claims and developed strong relations with patients by providing a high level of customer service.
- Scheduled follow-up appointments for future visits and collected payments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record customer data.
Teaching Assistant
Town & Country School
08.2016 - 05.2018
- Organize the classroom, prepare lesson plans, sort and file documents, and prepare behavioral plans for special needs students.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
Primary Punch & Bind Operator
Homestead Press
12.2009 - 07.2016
- Bind books using specialized machinery.
- Punch books using specialized machinery.
- Operate machinery used in the production process, or assist machine operators.
- Examine products to verify conformance to quality standards.
- Recommend merchandise or services that will meet customers' needs via phone calls.
- Mixed ink and operated a heavy duty printer safely.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
Education
High School Diploma -
Thomas Edison Preparatory High School
Tulsa, OKTulsa Tech Riverside Campus
Jenks, OK05.2019
Skills
- Account Updating
- Data Entry
- Scheduling
- Information Security
- Data Collection
- Product Knowledge
- Customer Service
- Quality Control
- Administrative Support
- Problem-Solving Abilities
- Technical Support
- Account Management
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteTimeline
Social Media Content Moderator
Alorica
02.2022 - 07.2023
Administrative Assistant
Beautiful Smile
09.2019 - 03.2020
Teaching Assistant
Town & Country School
08.2016 - 05.2018
Primary Punch & Bind Operator
Homestead Press
12.2009 - 07.2016
High School Diploma -
Thomas Edison Preparatory High School
Tulsa Tech Riverside Campus
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