Chase Nielsen
Boise,ID
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Social Media Content Moderator
Teleperformance
Boise, ID
05.2022 - Current
- Moderate user-generated content on our clients platform to provide a positive social experience for all users
- Identified and escalated potentially harmful or inappropriate content to ensure platform safety.
- Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards
- Implemented quality assurance measures to enhance content moderation accuracy and consistency.
- Collaborated with cross-functional teams to refine moderation processes and improve workflow efficiency.
- Participate in continuous training programs established by the company for optimal development in the role
- Mentored junior moderators, providing training on best practices and tool utilization for effective moderation.
Shift lead
Rite Aid
Baker City, OR
09.2021 - 02.2022
- Manage and monitor stock and inventory of certain in store items, restock and replace missing items
- Produce theft and breakage reports when necessary
- Process purchases, monitor the register and handling refunds and returns
- Provide comprehensive customer service and resolve customer issues
- Coordinate with sales associates to ensure customer needs were met
- Respond to customer problems and provide solutions
- Manage daily revenue, balance currency, and checks in cash drawers at end of day
- Answer customers' questions about merchandise and advise customers on merchandise selection.
- Clean display cases, shelves, and aisles.
- Design and set up advertising signs and displays of merchandise on shelves.
Shift lead
Walgreens
Salt Lake City, UT
09.2017 - 06.2021
- Manage and monitor stock and inventory of certain in store items, restock and replace missing items
- Produce theft and breakage reports when necessary
- Process purchases, monitor the register and handling refunds and returns
- Provide comprehensive customer service and resolve customer issues
- Coordinate with sales associates to ensure customer needs were met
- Respond to customer problems and provide solutions
- Manage daily revenue, balance currency, and checks in cash drawers at end of day
- Answer customers' questions about merchandise and advise customers on merchandise selection.
- Clean display cases, shelves, and aisles.
- Design and set up advertising signs and displays of merchandise on shelves.
Education
High School Diploma -
Kuna High School
Kuna, ID05-2015
Skills
- Customer service
- New employee Training
- Management
- Online research
- Microsoft office
- Team collaboration
Timeline
Social Media Content Moderator
Teleperformance
05.2022 - Current
Shift lead
Rite Aid
09.2021 - 02.2022
Shift lead
Walgreens
09.2017 - 06.2021
High School Diploma -
Kuna High School