OSHIN SALMON MORRIS
Lake Worth,FL
Summary
Dynamic professional with extensive experience at TalentPop, excelling in complaint resolution and community engagement. Proven ability to enhance user interaction through effective content moderation and social listening. Recognized for developing strong customer relationships and implementing process improvements that elevate service quality. Skilled in data entry and time management, driving operational efficiency.
Overview
10
10
years of professional experience
Work History
Social Media Moderator
TalentPop
Remote, Remote
12.2023 - 11.2024
- Monitored social media channels to swiftly remove inappropriate content, ensuring compliance with community standards.
- Responded to user inquiries and resolved conflicts, fostering a positive and engaging community atmosphere.
- Analyzed engagement metrics to identify trends, informing content strategies and enhancing user interaction.
Remote Customer Service Representative
Talent Pop
09.2020 - 12.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
Remote Customer Support Specialist
Credit Appearance
05.2018 - 08.2020
- Monitored trends in incoming requests from customers to identify potential problems or opportunities for improvement.
- Assisted in developing training materials related to new products or services being released.
- Prepared daily activity reports summarizing activities related to customer support requests.
- Investigated customer complaints regarding product quality or service rendered.
- Participated in team meetings to discuss strategies for improving customer experience.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Resolved issues with the first call, and escalated more complex issues to obtain necessary customer support.
- Applied consultative approach to collect information on customer service, account and technical concerns.
Assistant General Manager
Hamilton Industries
07.2016 - 04.2018
- Monitored inventory levels and placed orders for new stock as needed.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Resolved customer complaints promptly while maintaining a professional demeanor.
- Performed administrative tasks such as filing paperwork, and preparing documents.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Maintained accurate records of employee attendance, payroll information, and sales figures.
- Managed daily operations of the store, including scheduling and supervising staff.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Prepared weekly schedules for staff members based on their availability.
Receptionist
Treasure Hunt Lounge
08.2014 - 05.2016
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Scheduled appointments for clients, customers, and other visitors.
- Greeted visitors and provided them with assistance.
- Responded to inquiries from internal staff members regarding office operations.
- Maintained an organized filing system of confidential client information by company policy.
- Ensured that all necessary forms were completed accurately before submitting them for processing.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Education
High School Diploma -
Anchovy High School
06-2013
Skills
- Scheduling
- Account updating
- Complaint resolution
- Clerical support
- Call escalation
- Shipping and receiving
- Content moderation
- Community engagement
- Conflict resolution
- Customer relationship management
- Time management
- Data entry
- User support
- Problem resolution
- Reporting skills
- Social media and promotions
- Social listening
Languages
English
Professional
Timeline
Social Media Moderator
TalentPop
12.2023 - 11.2024
Remote Customer Service Representative
Talent Pop
09.2020 - 12.2023
Remote Customer Support Specialist
Credit Appearance
05.2018 - 08.2020
Assistant General Manager
Hamilton Industries
07.2016 - 04.2018
Receptionist
Treasure Hunt Lounge
08.2014 - 05.2016
High School Diploma -
Anchovy High School