Summary
Overview
Work History
Education
Skills
Timeline
Generic

Schnell Collins

Dallas,TX

Summary

Dynamic social media moderator enhancing brand visibility through strategic engagement and influencer relationships. Skilled in social media analytics and problem-solving, I successfully drove follower growth and improved user experience by implementing innovative moderation techniques and contests, ensuring a safe and engaging online community.

Overview

2
2
years of professional experience

Work History

Social Media Moderator

Telus International
01.2022 - 01.2024
  • Resolved conflicts and reported inappropriate content to maintain a safe online environment.
  • Analyzed user feedback to identify trends and improve engagement strategies.
  • Conducted research on emerging trends in social media moderation techniques and tools.
  • Analyzed performance metrics to optimize future content and strategy, driving continuous growth in follower count and engagement rates.
  • Built strong relationships with influencers through proactive outreach efforts, resulting in increased brand visibility among key target audiences.
  • Kept up-to-date with industry trends, tools, and technologies to ensure effective social media moderation techniques were utilized.
  • Designed and executed social media contests to drive user engagement, resulting in significant growth in follower count and overall brand awareness.
  • Improved user experience by monitoring and addressing inappropriate content on social media platforms.
  • Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
  • Worked with internal stakeholders to improve flow of information or content in social media and digital community environments.
  • Studied digital technology trends and topics to explore new ways to engage with digital community.
  • Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.

Education

High School Diploma -

Harker Heights
Harker Heights, TX
06.2021

Skills

  • Customer support
  • Social media and promotions
  • SEO
  • Social media analytics
  • Social listening
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Organizational skills
  • Active listening
  • Data backup
  • Professionalism
  • Written communication

Timeline

Social Media Moderator

Telus International
01.2022 - 01.2024

High School Diploma -

Harker Heights