Schnell Collins
Dallas,TX
Summary
Dynamic social media moderator enhancing brand visibility through strategic engagement and influencer relationships. Skilled in social media analytics and problem-solving, I successfully drove follower growth and improved user experience by implementing innovative moderation techniques and contests, ensuring a safe and engaging online community.
Overview
2
2
years of professional experience
Work History
Social Media Moderator
Telus International
01.2022 - 01.2024
- Resolved conflicts and reported inappropriate content to maintain a safe online environment.
- Analyzed user feedback to identify trends and improve engagement strategies.
- Conducted research on emerging trends in social media moderation techniques and tools.
- Analyzed performance metrics to optimize future content and strategy, driving continuous growth in follower count and engagement rates.
- Built strong relationships with influencers through proactive outreach efforts, resulting in increased brand visibility among key target audiences.
- Kept up-to-date with industry trends, tools, and technologies to ensure effective social media moderation techniques were utilized.
- Designed and executed social media contests to drive user engagement, resulting in significant growth in follower count and overall brand awareness.
- Improved user experience by monitoring and addressing inappropriate content on social media platforms.
- Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
- Worked with internal stakeholders to improve flow of information or content in social media and digital community environments.
- Studied digital technology trends and topics to explore new ways to engage with digital community.
- Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
Education
High School Diploma -
Harker Heights
Harker Heights, TX06.2021
Skills
- Customer support
- Social media and promotions
- SEO
- Social media analytics
- Social listening
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational skills
- Active listening
- Data backup
- Professionalism
- Written communication
Timeline
Social Media Moderator
Telus International
01.2022 - 01.2024
High School Diploma -
Harker Heights