Kadin Elias
Tucson,AZ
Summary
Focused and Professional, with a proven track record at Alorica, among other employers. Excelling in moderation of sensitive content, employee relations, and customer serivce. Recognized for high achievement and quality work, I fostered employee engagement and maintained confidentiality of sensitive information throughout multiple positions. Quick to find positive solutions to problems in the workplace, including both employee and customer debacles. Committed to continuous improvement, I thrive in environments where I am challenged.
Overview
7
7
years of professional experience
Work History
Social Media Moderator
Alorica
08.2022 - Current
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
- Took a lead role in Employee Retention/Engagement, forming a committee with management for improvement of co-worker relations.
- Complied with corporate confidentiality policies and handled customer information properly to guarantee information security.
- Kept up to date and informed about World News, as well as trained to let personal biases go when analyzing and solving problems.
Captioning Agent
CaptionCall
06.2019 - 07.2022
- Streamlined communication between hearing-impaired clients and businesses by providing accurate and timely captions for phone calls.
- Handled sensitive data, including payment information, highly personal identifiable information, and medical information.
- Assisted in giving essential support during emergency situations or breaking news events requiring immediate response from Captioning Agents.
- Expanded knowledge base through continuous professional development opportunities such as workshops, conferences, and online courses related to the field of captioning services.
- Achieved high success at tasks given to me, earing several internal awards and recognitions for overarching performance and support to my co-workers and the overall project.
Plumber's Assistant
Best Price Plumbing
06.2018 - 06.2019
- Upheld company reputation by exemplifying professionalism during all interactions with clients.
- Assisted lead plumber in completing complex installations, ensuring adherence to safety regulations.
- Delivered exceptional customer service by addressing inquiries professionally and courteously.
- Increased client trust by providing clear explanations of repairs and installations, fostering positive relationships.
Education
Business Management Certificate - Business Management
Pima Community College
Tucson, AZ05-2019
High School Diploma -
Canyon Rose Academy
Tucson, AZ05-2015
Skills
- High Achiever in my positions
- Excellent Customer Service
- Highly personable
- Patience/Calm headed
- Focused and prompt
- Active listener
- Driven to succeed
Timeline
Social Media Moderator
Alorica
08.2022 - Current
Captioning Agent
CaptionCall
06.2019 - 07.2022
Plumber's Assistant
Best Price Plumbing
06.2018 - 06.2019
Business Management Certificate - Business Management
Pima Community College
High School Diploma -
Canyon Rose Academy
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