Ashleona Dubose
Albany
Summary
Dedicated Customer Service Supervisor focused on implementing efficient processes and enhancing customer satisfaction. Known for strong multitasking abilities and effective team leadership, driving positive outcomes in fast-paced environments. Also highly ambitious student in pursuit of seeking a degree in accounting and business administration.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
Market 32
Albany, NY
09.2024 - Current
- Supervised daily operations, ensuring adherence to customer service standards and policies.
- Trained and mentored staff to improve service delivery and efficiency.
- Implemented process improvements that enhanced team productivity and customer satisfaction.
- Resolved complex customer issues, utilizing strong problem-solving skills and product knowledge.
- Managed cash handling and reconciliation to maintain financial accuracy.
- Assisted clients with money transfers, ensuring compliance with regulatory requirements.
- Processed customer transactions accurately using point-of-sale systems.
Customer Service Coordinator
Publix
Atlanta GA
09.2022 - 08.2024
- Coordinated daily customer service operations, ensuring timely resolution of inquiries and issues.
- Assisted in training new staff on customer service protocols and company policies.
- Managed scheduling for customer service representatives to optimize coverage during peak hours.
- Implemented feedback collection methods to enhance service quality and customer satisfaction.
- Collaborated with cross-functional teams to gather requirements and define analytical objectives
Assistant Store Manager
Red Lobster
Atlanta Ga
06.2022 - 08.2024
- Managed daily operations to ensure efficient service and customer satisfaction.
- Trained and developed team members in food safety and guest service standards.
- Executed inventory management processes to maintain stock levels and reduce waste.
- Implemented promotional strategies to increase sales and enhance customer engagement.
Education
High School Diploma -
Hudson Valley Community College
Troy, NY06.2027
High School Diploma -
West Lake High School
Atlanta, Ga05.2024
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team leadership
- Customer relations
- Analytical problem solving
- Efficient data entry techniques
- Data entry specialist
Timeline
Customer Service Supervisor
Market 32
09.2024 - Current
Customer Service Coordinator
Publix
09.2022 - 08.2024
Assistant Store Manager
Red Lobster
06.2022 - 08.2024
High School Diploma -
Hudson Valley Community College
High School Diploma -
West Lake High School