Ashley Acosta
Spring,TX
Summary
Skilled in both team collaboration and analytical thinking, excel in high-pressure environments, consistently delivering results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
12
12
years of professional experience
Work History
Logistics Associate
John W. Stone Oil Distributor, LLC
10.2021 - Current
- Monitored TOTAL inventory levels closely to prevent stockouts or excess inventory.
- Establish facility as being TOTAL's top 3 distributer of Lubricants in the world; behind China and France.
- Earned reputation for exceeding service standard goals causing increase demand of our services and adding more TOTAL products to blend.
- Conducted comprehensive audits of logistics processes to identify areas for improvement and cost reduction opportunities.
Delivery Driver
Shipt
11.2019 - 10.2021
- Upheld high standards of professionalism while maintaining 98 % On Time Deliveries for 23 months.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Maintained a 5 out of 5 "Acceptance & Satisfaction" for 23 months causing increase in delivery opportunities such as Prescription and TABC.
Logistics Specialist
Univar Solutions
02.2018 - 11.2019
- Actively manage multiple accounts and orders to ensure successful deliveries through stock maintenance and driver availability.
- Work closely with multiple departments including purchasing, credit/billing, and chemical plants to resolve order issues and delays.
- Collaborate with designated sales team members to foster strong customer relationships and promote growth.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
Customer Service Representative
Alight Solutions
09.2013 - 02.2018
- Provide guidance and support for CVS and International Paper employees regarding payroll, health benefits, workforce administration, and time & labor policies.
- Counseled International Paper retiree population on starting their pension plan and 401K.
- Provided training and support to Alight colleagues on how to meet performance and service goals.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Customer Communications Specialist
Aetna
06.2012 - 09.2013
- Aided Providers regarding medical claim processing policies and State Medicaid regulations.
- Educated customers and providers about medical billing & claims, state Medicaid policies & benefits, and aid with enrollment.
- Acting liaison between Aetna and other insurance companies to assist coordination of benefits.
- Maintained up-to-date knowledge of Medicaid polices through Aetna's Customer Service Data Reference Base.
Education
Bachelor of Arts - Secondary Education
Arizona State University
Tempe, AZ12-2009
Timeline
Logistics Associate
John W. Stone Oil Distributor, LLC
10.2021 - Current
Delivery Driver
Shipt
11.2019 - 10.2021
Logistics Specialist
Univar Solutions
02.2018 - 11.2019
Customer Service Representative
Alight Solutions
09.2013 - 02.2018
Customer Communications Specialist
Aetna
06.2012 - 09.2013
Bachelor of Arts - Secondary Education
Arizona State University
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