Ashley Acosta
Surprise,USA
Summary
Compassionate and detail-oriented healthcare professional with 10+ years of experience in patient access, insurance verification, scheduling, financial coordination, and customer service in high-volume healthcare settings. Strong leadership and communication skills with the ability to remain calm and organized in fast-paced environments. Passionate about supporting patients during stressful situations and committed to delivering accurate, patient-centered service while continuing to grow within healthcare.
Overview
20
20
years of professional experience
Work History
Operations Manager
PDS Health
Phoenix, USA
06.2011 - 11.2025
- Oversee daily operations of a high-volume dental office, including scheduling, patient flow, and staff coordination.
- Managed patient check-in/out processes, treatment plan presentations, and financial discussions to enhance patient satisfaction and streamline operations.
- Drove office revenue and profit growth through strategic planning and initiatives focused on enhancing patient experience.
- Improve operational workflows through optimized scheduling systems and record management, reducing wait times and increasing overall efficiency.
- Lead daily team huddles, provide coaching, and conduct performance evaluations.
- Develop and implement employee training and development programs to enhance technical and customer service skills.
- Verify and obtain insurance eligibility, benefits, and authorizations.
- Collected copays, addressed billing inquiries, and managed monthly financial reports and collections to ensure financial accuracy and efficiency.
- Ensure compliance with HIPAA and other regulatory policies.
- Serve as primary point of contact for patient concerns, resolving issues professionally and promptly.
Specialty Care Coordinator
Bright Now Dental
Surprise, USA
01.2007 - 10.2008
- Managed patient check-in/out procedures and coordinated scheduling to enhance patient flow and satisfaction.
- Verified insurance eligibility and patient benefits to facilitate smooth patient access to care.
- Presented treatment plans and arranged financial agreements.
- Collected patient copays while supporting daily administrative operations to ensure efficient revenue cycle management.
Revenue Qualification Representative
Apria Healthcare
Phoenix, USA
02.2006 - 01.2007
- Verified insurance eligibility and secured required authorizations.
- Contacted patients to review orders, clarify copays, and confirm delivery details for seamless medical equipment delivery.
- Scheduled medical equipment deliveries for patients.
- Processed service personnel information, ensuring accuracy in data entry tasks to support operational efficiency.
Education
High School Diploma -
Arizona Charter Academy
Surprise, AZ01-2005
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ05-2026
Skills
- Operational Efficiency
- Process improvement
- Workflow Optimization
- Strategic Planning
- Team leadership
- Office Management
- Patient scheduling
- Insurance verification
- Financial counseling
- Treatment Planning
- Detail-Oriented & Organized
Languages
Spanish
Limited
English
Full Professional
Timeline
Operations Manager
PDS Health
06.2011 - 11.2025
Specialty Care Coordinator
Bright Now Dental
01.2007 - 10.2008
Revenue Qualification Representative
Apria Healthcare
02.2006 - 01.2007
High School Diploma -
Arizona Charter Academy
Bachelor of Science - Nursing
Grand Canyon University