Ashley Adams
Lake City,Florida
Summary
- Personable assistant employing exceptional relationship building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding capabilities in complex problem-solving and conflict resolution. Proficient in Microsoft Word/Excel with expertise in resource allocation and schedule management.
- Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support. Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
- Experienced Administrative professional skilled in handling correspondence, filing, and other clerical needs for busy teams. Knowledgeable about financial controls, business practices and industry standards. Bringing superior communication and time management abilities.
- Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Overview
10
10
years of professional experience
Work History
Deputy Clerk
Clerk Of Courts
Lake City, FL
11.2021 - Current
- Fulfilled public information requests related to ordinances and resolutions.
- Managed public relations problems with discretion and courtesy to maintain positive public image.
- Assisted with administration of municipal elections by collecting and counting ballots.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Communicated with customers and employees to answer questions or explain information.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Directed clients and guests to correct departments, rooms and staff members.
- Trained office professionals on administrative procedures to keep file handling consistent and accurate.
PSE Clerk
USPS
Lake City, Florida
12.2020 - 09.2021
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Operated mail processing equipment and manually sorted mail.
- Operated forklifts and other heavy equipment to move large items and containers.
- Offered support and advice to newer personnel to improve performance.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Placed mail into appropriate PO boxes.
- Received, weighed and priced mail.
- Sold stamps, services and packaging.
RCA
USPS
Fort White, FL
08.2020 - 09.2020
- Met performance targets consistently through hard work and efficient handling of each stop.
- Followed strict package safety standards to protect customers and team members.
- Collected mail from customers and brought back to facility for processing and sorting.
- Handled special issues independently, including missing postage and returned mail.
- Sorted mail, arranging in delivery sequence for distribution.
- Delivered and collected mail for designated route to businesses and residential homes using satchels, cars and small trucks.
- Obtained signatures for registered, certified and insured mail.
- Entered change of address orders into computers to process forwarding address stickers.
- Collected money for cash-on-delivery and postage-due mail to turn in receipts to postal office.
- Maintained accurate records of deliveries.
- Cleaned and checked over vehicle after completion of all daily deliveries.
- Obtained receipts for registered and certain insured mail.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Assisted customers in receiving oversized parcels by carrying items inside.
- Routed all classes of mail in sequence of delivery along established route.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Sold stamps and money orders to mail customers along daily route.
- Delivered various types of mail on routes according to strict timelines.
- Handled undeliverable mail in accordance with established procedures.
Cashier
Busy Bee
Live Oak, FL
09.2019 - 08.2020
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Learned roles of other departments to provide coverage and keep store operational.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Monitored sales events, added new merchandise and rang up purchases.
- Assisted customers with account updates, new service additions and promotional offers.
- Resolved issues with cash registers, card scanners and printers.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Welcomed customers, offering assistance to help find necessary store items.
- Trained new team members in cash register operation, stock procedures and customer service.
Administrative Assistant
United Country - Dicks Realty
Lake City, FL
06.2018 - 09.2019
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
- Increased accuracy and reduced discrepancies by verifying data while processing incoming and outgoing checks and wire transfers
- Created and maintained spreadsheets and developed administrative and logistical reports
- Guided administrative and professional staff through computer and software problems
- Coordinated meetings with other department managers and served as main liaison between department heads and executives
- Created PowerPoint presentations used for business development
- Facilitated working relationships with co-tenants and building management
- Processed financial documents including contracts, expense reports and invoices
- Generated shipment invoices, prepared packages and set up courier deliveries for customers
- Coordinated troubleshooting, maintenance and updates for office systems
- Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports
- Maintained up-to-date department organizational chart
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Cashier
Busy Bee
Live Oak, FL
03.2016 - 03.2018
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Troubleshot and resolved issues with cash registers, card scanners and printers
- Trained new team members in cash register operation, stock procedures and customer service
- Helped customers find specific products, answering questions and offering advice
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Properly verified customer identification for alcohol or tobacco purchases
CNA
Lester Scaff
Lake City, FL
10.2015 - 12.2015
- Documented patient intake and dietary requirements and assisted with feeding
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
Student Nurse
Student
Gainesville, FL
09.2014 - 09.2015
- Supported personal hygiene needs of patients and monitored fluid input and output for permanent records
- Administered oral, intramuscular and IV medications to patients and monitored responses
- Established immediate and long-term care goals and worked with interdisciplinary team to create plans to achieve goals.
- Visited each patient at the start of the shift to make an introduction, ask about requirements and provide assistance
- Collaborated with staff members to facilitate quality care
- Investigated diagnoses to learn more about the mechanism, action, peak and onset of each
- Collaborated with health care team members in delivery of holistic care to patients
- Initiated standard medical care, including vital sign monitoring and medication administration
- Provided compassionate patient care for required caseload
- Operated under the direction of licensed nursing professionals and pursued opportunities for learning new skills
- Read and understood patient assignment list and reviewed all charts to check for special conditions
- Maintained safe and comfortable environment for each patient
- Administered oral, intramuscular and IV medications and documented any adverse effects
Education
High School Diploma -
Columbia High School
Lake City, FL2012
Certificate - CNA
Express Training Services
Lake City,FL2014
Certification - LPN
Express Training Services
Gainesville, FL2015
Skills
- Faxing documents
- Excel spreadsheets
- Cash deposit preparation
- Tracking documents
- PC proficient
- Back office operations
- Account balancing reconciliation
- Managing office supplies
- Microsoft Office
Timeline
Deputy Clerk
Clerk Of Courts
11.2021 - Current
PSE Clerk
USPS
12.2020 - 09.2021
RCA
USPS
08.2020 - 09.2020
Cashier
Busy Bee
09.2019 - 08.2020
Administrative Assistant
United Country - Dicks Realty
06.2018 - 09.2019
Cashier
Busy Bee
03.2016 - 03.2018
CNA
Lester Scaff
10.2015 - 12.2015
Student Nurse
Student
09.2014 - 09.2015
High School Diploma -
Columbia High School
Certificate - CNA
Express Training Services
Certification - LPN
Express Training Services
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