Ashley Adams
Houston
Summary
Dedicated professional with a strong background in hospitality and healthcare, having excelled at Laquita Inn and San Jacinto Methodist Hospital. Proven expertise in maintaining cleanliness and safety standards, complemented by exceptional customer service skills. Recognized for enhancing guest satisfaction and improving patient comfort through effective teamwork and communication.
Overview
3
3
years of professional experience
Work History
Housekeeper
Laquita Inn
Baytown, TX
02.2024 - 12.2024
- Maintained cleanliness and sanitation standards in guest rooms and common areas.
- Utilized cleaning equipment and supplies effectively to ensure thorough property upkeep.
- Assisted in restocking cleaning supplies to support operational efficiency.
- Collaborated with team members to address guest requests and enhance satisfaction.
- Followed safety protocols while performing routine cleaning tasks to ensure personal and guest safety.
Nurse Assistance
San Jacinto Methodist Hospital
Baytown, TX
10.2023 - 02.2024
- Assisted nursing staff in providing high-quality patient care and support.
- Observed and relayed critical changes in patient conditions to medical staff.
- Maintained accurate patient records and documentation for compliance.
- Facilitated effective communication between patients, families, and medical personnel.
- Provided assistance with daily living activities to enhance patient comfort and independence.
- Ensured cleanliness and safety of patient environments following hospital protocols.
- Improved patient comfort by providing compassionate and attentive care.
- Collaborated with interdisciplinary teams to develop individualized care plans, optimizing patient outcomes.
- Facilitated smooth transitions between shifts by providing thorough hand-off reports on each patient''s status.
Bank Teller
Bank of America
Houston, TX
04.2022 - 01.2023
- Processed customer transactions accurately and efficiently, enhancing overall service quality.
- Assisted in balancing cash drawer daily, ensuring compliance with financial standards.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Promoted bank products and services effectively, contributing to increased customer engagement.
- Trained new staff on operational procedures, fostering a collaborative team environment.
- Implemented improvements to transaction workflows, reducing wait times for customers.
- Conducted regular audits of cash handling processes, maintaining high accuracy levels.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
Associate of Science - Accounting
Flex Collage
Houston, TX02.2010
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Vacuuming
- Cleaning bathrooms
- Cleaning techniques
- Health and safety compliance
- Bed making proficiency
- Kitchen cleaning
- Residential cleaning
- Hospitality background
- Dusting furniture
- Customer service-focused
- Excellent oral and written communication
- Deep cleaning expertise
Timeline
Housekeeper
Laquita Inn
02.2024 - 12.2024
Nurse Assistance
San Jacinto Methodist Hospital
10.2023 - 02.2024
Bank Teller
Bank of America
04.2022 - 01.2023
Associate of Science - Accounting
Flex Collage