Hospitality
Ashley Adasczik
Hilton Grand Vacations
North Las Vegas,NV
23
years of professional experience
Dynamic Customer Care Supervisor at Hilton Grand Vacations with a proven track record in operations management and team building. Enhanced customer satisfaction through effective escalation support and process improvements, achieving high retention rates. Skilled in data tracking and fostering inter-department collaboration to drive performance excellence.
Work History
Customer Care Supervisor
3 Years 11 Months- Supervised daily operations to ensure high-quality customer service standards.
- Trained and mentored new team members to enhance service delivery.
- Resolved escalated customer complaints, improving satisfaction ratings.
- Implemented process improvements that streamlined workflow efficiency.
- Monitored performance metrics to assess team productivity and engagement.
- Coordinated cross-departmental communication to enhance service alignment.
- Developed comprehensive training materials to expedite new hire onboarding process.
- Maintained a strong working knowledge of industry best practices, incorporating them into team processes where appropriate.
- Achieved high customer retention rates through consistent follow-up and proactive communication.
- Coordinated with other departments to address interdepartmental issues impacting customer care outcomes.
- Managed escalated calls professionally, resolving customer concerns in a timely manner while maintaining excellent rapport.
- Enhanced customer satisfaction by resolving complex issues and providing exceptional service.
- Implemented quality assurance measures to ensure adherence to company standards and policies.
- Boosted team morale and motivation by recognizing individual achievements and fostering a positive work environment.
Customer Care Agent
8 Months- Resolved customer inquiries promptly through effective communication and active listening.
- Assisted guests with reservations, ensuring accurate information and a seamless booking experience.
- Collaborated with team members to enhance service delivery and improve guest satisfaction ratings.
- Utilized CRM systems to track customer interactions and maintain detailed records of service requests.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
- Provided feedback on processes to support continuous improvement initiatives within the team.
- Trained new employees on customer service protocols and company policies for consistent performance.
- Managed escalated issues effectively, maintaining professionalism while achieving positive resolutions.
- Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
Transportation Administrator
18 Years 3 Months- Coordinated transportation schedules to optimize efficiency and reduce delays.
- Assisted in managing logistics for patient transfers and appointments.
- Maintained accurate records of transportation activities and vehicle maintenance logs.
- Collaborated with healthcare teams to ensure timely transport of patients and equipment.
- Streamlined communication processes between drivers, staff, and patients for improved service delivery.
- Monitored compliance with regulations related to patient transportation services, ensuring adherence to standards.
Education
High School Diploma
Skills
Operations management
Policy implementation
Performance improvement
Staff oversight
Escalation support
Proficient in software
Customer relations
Team management
Delegation and supervision
Team building
Schedule management
Data tracking
Report preparation
Inter-department collaboration
Timeline
Customer Care Supervisor
Hilton Grand Vacations
09.2022 - 08.2026Read More
Customer Care Agent
Hilton Grand Vacations
01.2022 - 09.2022Read More
Transportation Administrator
El Jen Healthcare and Rehabilitation Services
06.2003 - 09.2021Read More
Cimarron-Memorial High School
High School Diploma
Read More