Courtney Pippin
Enterprise ,AL
Summary
Detail-oriented professional skilled in effective communication and problem-solving. Demonstrated success in organizing workflows and enhancing team performance, ready to leverage expertise to support operational excellence in customer service.
Overview
8
8
years of professional experience
Work History
Customer Care Supervisor
Coleman Worldwide Moving
Dothan, AL
03.2017 - 10.2023
- Supervised daily operations of customer care team to ensure service excellence.
- Trained and mentored staff on best practices for resolving customer inquiries.
- Developed and implemented new procedures to enhance efficiency in service delivery.
- Analyzed customer feedback to identify trends and improve service quality.
- Resolved escalated issues, ensuring customer satisfaction and helping train the team how to do so.
- Maintained a strong working knowledge of industry best practices, incorporating them into team processes where appropriate.
- Kept and maintained a training book updated for all new and existing employees.
- Conducted regular performance reviews, identifying areas of improvement and initiating corrective action plans as necessary.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Trained all new employees.
- Assisted the government with military PCS moves
- Data Entry to keep company and government systems updated.
- Booked agents to handle the moves from origin to destination.
- Assisted in tracking shipments for military members.
- Resolved customer inquiries via phone, email, and chat, ensuring timely and effective communication.
- Led team meetings to discuss performance metrics and share successful service tactics among peers.
Data Entry Clerk
Credit Bureau Assoc of Georgia
Bainbridge, GA
05.2015 - 01.2017
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Maintained and updated customer records in database management systems.
- Assisted with calls and transferring to correct party.
- Assisted with meetings, getting paperwork ready for the employees.
- Worked alongside owner of company to help with ideas to improve workflow.
- Posted payments for clients.
- Worked front office, greeting customers and taking payments.
- Scanned checks in with an electric bank scanner.
- Created daily and weekly batch reports.
- Assisted with accounts at a hospital we collected for.
- Worked with several software programs such as, CRS, Imagine, Gmed, EHS, Cerberus, and Medisys.
- Assisted all three owners of company with any and all task where I was needed.
Education
High School Diploma -
Slocomb High School
Slocomb, ALSkills
- Operations management
- Policy implementation
- Performance improvement
- Staff oversight
- Account management
- Time management
- Problem-solving
- Multitasking and prioritizing
- Attention to detail
- Problem-solving abilities
- Multitasking
- Teamwork
- Willingness to learn
- Customer experience improvement
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Decision-making
- Superior work ethic
- Task prioritization
- Professionalism
- Work delegation
Timeline
Customer Care Supervisor
Coleman Worldwide Moving
03.2017 - 10.2023
Data Entry Clerk
Credit Bureau Assoc of Georgia
05.2015 - 01.2017
High School Diploma -
Slocomb High School