Heidi Ridlon
Placerville,CO
Summary
Dynamic professional with a proven track record in operations management and customer relations, notably at Sharkeys Cuts for Kids. Excelled in staff oversight and sales proficiency, enhancing customer experience and employee productivity. Skilled in cross-functional collaboration and training, adept at policy implementation and performance improvement. Demonstrates a strong blend of analytical and interpersonal skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Customer Care Supervisor
Sharkeys Cuts for Kids
11.2023 - 10.2024
- Monitored compliance risks while adhering to safety protocols.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Worked with providers to define quality metrics and outcome reporting process.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Private Nanny/Housekeeper
Kendra Thye
05.2021 - 11.2023
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Led indoor and outdoor activities to entertain and occupy children.
Sales Associate
Macy's
10.2019 - 05.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Built and grew relationships with clients.
Private Nann/Housekeeper
Guy Harvey
06.2018 - 05.2021
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Operated electronic backpack vacuums and floor sweepers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
High School Diploma -
Chaffee County High School
Buena Vista, CO05-2005
Skills
- Staff Oversight
- Operations Management
- Performance Improvement
- Policy Implementation
- Proficient in [Software]
- Escalation management
- Sales proficiency
- Schedule Management
- Customer experience improvement
- Delegation and Supervision
- Customer Relations
- Training and mentoring
- Cross-Functional Collaboration
Timeline
Customer Care Supervisor
Sharkeys Cuts for Kids
11.2023 - 10.2024
Private Nanny/Housekeeper
Kendra Thye
05.2021 - 11.2023
Sales Associate
Macy's
10.2019 - 05.2021
Private Nann/Housekeeper
Guy Harvey
06.2018 - 05.2021
High School Diploma -
Chaffee County High School
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