Ashley Akard
Burbank,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Sales Associate
L'AGENCE
09.2023 - Current
- Greet and escort customers to product racks and shelves to assist with finding merchandise
- Demonstrate exceptional customer service skills, resolving customer complaints efficiently and courteously
- Assist customers with product selection to ensure customer satisfaction
- Engage with guests to understand and anticipate customer service needs
- Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers.
Sales Associate
Urban Outfitters, Inc.
10.2019 - 09.2023
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Organized merchandise displays to promote higher levels of customer engagement
- Assisted with training new employees on sales procedures
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
Office Assistant
CCA Agency
11.2018 - 10.2019
- Answered incoming calls promptly and professionally, providing assistance or forwarding calls to appropriate personnel
- Scheduled and confirmed appointments for clients, customers or supervisors
- Prepared agendas and materials for meetings and conferences
- Greeted visitors upon arrival and directed guests to appropriate facility locations
- Processed and managed documents, emails, and other communication channels efficiently.
Hostess
Market City Cafe
02.2018 - 10.2018
- Answered phone calls to take reservations and address guest questions and concerns
- Assisted in seating guests and managing the wait list
- Communicated clearly with servers regarding guest needs or requests
- Monitored restaurant activity to determine seating and dining flow
- Demonstrated excellent customer service skills to ensure a pleasant dining experience.
Education
Bachelor of Science - Business Management
University of La Verne
La Verne, CA05.2023
Associate of Science - Business Administration And Management
College of the Canyons
Valencia, CA05.2021
High School Diploma -
Burbank High School
Burbank, CA05.2018
Skills
- Organizational skills
- Time Management skills
- Oral and Written communications skills
- Product and Service Sales
- Multitasking Abilities
- Problem-solving
- Product Knowledge
- Store Organization
- Goal-Oriented
Timeline
Sales Associate
L'AGENCE
09.2023 - Current
Sales Associate
Urban Outfitters, Inc.
10.2019 - 09.2023
Office Assistant
CCA Agency
11.2018 - 10.2019
Hostess
Market City Cafe
02.2018 - 10.2018
Bachelor of Science - Business Management
University of La Verne
Associate of Science - Business Administration And Management
College of the Canyons
High School Diploma -
Burbank High School
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