Ashley Alcala
Brownsville,TX
Summary
Dynamic Clinical Laboratory Supervisor with a proven track record at Valley Regional Medical Center, excelling in regulatory compliance and team leadership. Skilled in equipment maintenance and critical problem-solving, I foster collaboration and uphold high standards of accuracy in test results, ensuring exceptional service and operational efficiency.
Professional scientist with proven ability to lead and manage laboratory operations. Expertise in clinical testing, quality control, and regulatory compliance. Strong focus on team collaboration, ensuring optimal performance and adaptability to changing needs. Skilled in problem-solving, data analysis, and fostering results-driven environment. Reliable and prepared to make impact.
Overview
8
8
years of professional experience
Work History
Clinical Laboratory Supervisor
Valley Regional Medical Center
01.2023 - Current
- Supervised daily laboratory operations to ensure compliance with regulatory standards and protocols.
- Consulted with outside professionals and specialists about tests and testing results.
- Trained and mentored junior staff on laboratory procedures and best practices.
- Over see's quality control measures for urinalysis and phlebotomy departments to enhance accuracy of test results and minimize errors.
- Developed and maintained standard operating procedures for instruments such as Aution max, IQ 200 Iris, Clinitek Status plus laboratory processes and equipment usage.
- Developed a strong, cohesive team atmosphere by promoting open communication and collaboration among staff members.
- Managed daily operations of the lab efficiently while maintaining standards for accuracy, timeliness, and quality assurance in test results output.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
Front of House Team Member and Trainer
Chick-fil-A Alex Aviles
06.2018 - 08.2021
- Delivered exceptional customer service, ensuring positive dining experiences and high satisfaction levels.
- Managed front counter operations, efficiently processing orders and payments in a fast-paced environment.
- Trained new team members on operational procedures, fostering a collaborative team atmosphere.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to service excellence.
- Established welcoming atmosphere by greeting each guest warmly.
- Supported overall team goals by assisting other staff members during peak hours as needed.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Stocker and Gown Presser
Jostens- Sandra Parks
09.2017 - 05.2018
- rMaintained inventory accuracy through systematic tracking and reporting.
- Organized and stocked merchandise to ensure optimal product availability.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Managed timely and effective replacement of damaged or missing products.
- Worked with customers to pack items according to specific desires and requirements.
- Conducted final fittings before special events.
- Steamed and ironed gowns and collars in preparation for student graduation ceramonies
Education
Bachelor of Science - Clinical Laboratory Science
The University of Texas Rio Grande Valley
Edinburg, TX12-2022
Associate of Arts - General Studies
Texas Southmost College
Brownsville, TX05-2020
High School Diploma -
Los Fresnos Highschool
Los Fresnos, TX05-2018
Skills
- Critical thinking and Problem-solving aptitude
- Team leadership and mentor skills
- Professionalism and ethics
- Project management experience: conducting instrument to instrument Study/Correlation and bringing up new instruments
- Regulatory compliance: Reviews QC, log Reagents, and instrument maintenance
- Familar with Equipment maintenance and calibration on instruments such as: Ortho Vision, IQ iris 200, Aution max, Clinitek Advantus, Clinitek Status plus, ACL TOP, Vistas 1500, Atellica ci 1900, CS-5100 systems, ID NOWS, Verify Nows, and PFA-100 system
- Multitasking Abilities with both specimen processing, critical reporting and receiving samples
- HIPAA compliance
- Active listening, Verbal and written communication
- Safety compliance
- Self motivation, can be trusted to work unsupervised doesn't require much
- Phlebotomy
- Comfortable with manual Antibody ID and full Crossmatches
- Familiar with emergency releases and massive transfusion solo and in teams with or without Antibody presence
Timeline
Clinical Laboratory Supervisor
Valley Regional Medical Center
01.2023 - Current
Front of House Team Member and Trainer
Chick-fil-A Alex Aviles
06.2018 - 08.2021
Stocker and Gown Presser
Jostens- Sandra Parks
09.2017 - 05.2018
Bachelor of Science - Clinical Laboratory Science
The University of Texas Rio Grande Valley
Associate of Arts - General Studies
Texas Southmost College
High School Diploma -
Los Fresnos Highschool