ELDA KATRINA BENTLEY
Post Falls,USA
Summary
Experienced Healthcare professional 20+ years with focus on laboratory diagnostics and patient care. Proficient in conducting various medical tests, maintaining accurate records via LIS and EMR, while contributing to compliant laboratory operations and patient care. Reliable team collaborator with strong ability to adapt to dynamic environments and deliver consistent results. Commended for consistently driving team success through company procedures enforcement and personnel training.
Overview
20
20
years of professional experience
Work History
Clinical Laboratory Supervisor
Beacon Clinic
Coeur D'Alene, ID
05.2022 - 01.2026
- Coached employees through day-to-day work and complex problems
- Oversaw daily lab operations in two clinic labs
- STAT testing (CBC w/5 part diff; CMP; UA; hCG urine); venipunctures
- Responsible for daily QC review; monthly QA meetings with Technical Coordinator and Medical Director
- Established and updated work schedules based on staffing and clinic workflow
- Training of new staff and RN Infusion staff on phlebotomy skills/techniques
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered feedback
- Completed bi-weekly timecards for employees
- API PT for Sysmex hematology and Alfa Wassermann chemistry
Lab Support Services Supervisor
Kootenai Health
Coeur D'Alene, ID
11.2020 - 05.2022
- Coached employees through day-to-day work and complex problems
- Assessed personnel performance and implemented incentives, team member ideas, and team-building events to boost morale
- Interpreted management directives to define and document staff processes
- Established and updated work schedules to account for changing staff levels and expected workloads. Prepared schedules for maximum coverage during key hours. Assessed previous scheduling resolutions to uncover deficiencies in coverage and develop improved scheduling
- Standardized office structures and processes to promote collaboration and increased performance
- Monitored front areas so that questions could be promptly addressed by staff and patients. Reviewed employee and patient interactions to assess quality of service
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered feedback
- Achieved specific team objectives and collection activity
- Completed bi-weekly timecards for employees
Phlebotomy Supervisor
LabCorp
Seattle, WA
03.2019 - 11.2020
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Accurately labeled vacutainer tubes with patient name, date and time of collection
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
- Reviewed employee performance and developed improvement plans
- Supervised employees at multiple sites and reporting locations to maintain consistent practices across company
- Upheld all compliance standards and kept team in line with requirements
- Utilized LIS to track, monitor and report on test results for clients
- Managed effective schedules to cover all department needs
- Monitored customer service and supported staff in resolving patient concerns to maximize workflows
- Notified management of compliance and workplace safety issues from department and recommended simple solutions
- Fostered communication within team and between departments
Branch Manager
LabCorp
Boise, ID
07.2016 - 03.2019
- Assessed employee performance and developed improvement plans
- Boosted branch sales by developing and deepening customer loyalty through incentive programs
- Engaged employees in business processes with positive motivational techniques
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations
- Oversaw Courier and Histology operations in Boise for PNW Division of LabCorp
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance. (State and ASCP)
- Met deadlines by proactively managing individual and team tasks and streamlining processes
Phlebotomy Supervisor
LabCorp
Mount Vernon, WA
07.2013 - 07.2016
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
- Reviewed employee performance and developed improvement plans
- Supervised employees at multiple sites and reporting locations to maintain consistent practices across company
- Oversaw new site build, hired, and started new site
- Responsible for 6 different clinic buildings and hospital stat phlebotomy dept
- See other skills and responsibilities listed under Phlebotomy Supervisor for Seattle position
- Ran stat testing (urinalysis, urine microscopic exam, wet mounts)
Phlebotomy Float
LabCorp
Boise, ID
08.2011 - 07.2013
- Followed physician orders to correctly administer therapeutic phlebotomy
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Centrifuged blood samples as outlined in clinical protocols
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
- Assembled tourniquets and blood collection devices to prepare work trays
- Organized daily work based on collection priority
- Handled insurance verification tasks to validate patient insurance information
- Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
- Maintained exam rooms by ordering supplies, transporting specimens, wash and packing instruments and changing solutions
- Used personal protective equipment correctly to protect coworkers and patients
- Packaged and shipped specimens to central lab daily
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures
- Traveled throughout state of Idaho for float coverage in client offices, hospital settings, and patient service centers
- Stat draws and stat testing at TVH (use of Siemens chem analyzer, blood bank prep, accessioning of specimens, opening procedures for lab)
- Assisted manager with assorted tasks (SOPs revisions, new process implementations, team building)
Phlebotomist/Phlebotomy Trainer
BioLife
Idaho Falls, ID
04.2008 - 08.2011
- Provided immediate and constructive feedback to employees individually and as group. Gave feedback to site manager
- Increased learning initiatives by educating new hire and current staff using SOP methods and laboratory studies
- Analyzed clinical settings' effectiveness in helping employees achieve course and program outcomes. Observed real time and work alongside trainees
- Enhanced learning outcomes by incorporating activities and quizzes over SOP materials into curriculum
- Followed all SOP and Federal Regulations for Plasma donation center as plasma technician collections services
Phlebotomy Trainer
Biomat
Boise, ID
10.2007 - 03.2008
- Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction
- Enhanced learning outcomes by working alongside new hires and current staff
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching
- Increased learning initiatives by educating students using SOP and laboratory studies
- Used coordination and planning skills to achieve results according to schedule
- Worked flexible hours, night, weekend, and holiday shifts
- Followed all SOP and Federal Regulations for phlebotomy technician and collection processes
Phlebotomist
Biomat
Pocatello, ID
08.2005 - 10.2007
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
- Validated specimen collection orders
- Labeled plasma bottles/bags and followed exact directions for handling and storing specimens for transport
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists
- Organized daily work based on collection priority
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures
- Followed SOP and Federal Regulations for plasma donation center collections
Education
Bachelor of Science -
Idaho State University
Pocatello, ID05.2010
Associate of Science - MLT
North Idaho College
Coeur D'alene, ID05-2026
Bachelor of Science - undefined
University of Nebraska At Omaha
Omaha, NE12.2004
High School Diploma - undefined
Bellevue West Sr High School
Bellevue, NE05.2002
Skills
- Work Planning and Prioritization
- Teamwork and Collaboration
- Administrative
- Business Operations
- Quality Assurance
- Retention Strategies
- Customer Service
- Policy implementation
- Leading Team Meetings
- CLIA survey participation
- Employee Development (training/mentoring)
- Performance Evaluations
- Problem-Solving
- Verbal and Written Communication
- Project Management
- Corrective Actions
- Conflict Management
- Professional Networking
- API Proficiency Testing
- SOP generation/updating
- validations and linearity
- LIS and EMR use
- Specimen collection
- Phlebotomy techniques & training
- Quality control procedures
- Laboratory safety protocols
- Equipment testing and calibration
- Document management
- Hematology testing
- Chemistry testing
- Urinalysis
- Data interpretation
- Instrument maintenance
- Lab supply management
- Lab instrument maintenance
- Quality control
- Good laboratory practices (GLP)
- Critical thinking
- Safety compliance
- Data analysis and documentation
- HIPAA compliance
- Patient relations
Timeline
Clinical Laboratory Supervisor
Beacon Clinic
05.2022 - 01.2026
Lab Support Services Supervisor
Kootenai Health
11.2020 - 05.2022
Phlebotomy Supervisor
LabCorp
03.2019 - 11.2020
Branch Manager
LabCorp
07.2016 - 03.2019
Phlebotomy Supervisor
LabCorp
07.2013 - 07.2016
Phlebotomy Float
LabCorp
08.2011 - 07.2013
Phlebotomist/Phlebotomy Trainer
BioLife
04.2008 - 08.2011
Phlebotomy Trainer
Biomat
10.2007 - 03.2008
Phlebotomist
Biomat
08.2005 - 10.2007
Bachelor of Science - undefined
University of Nebraska At Omaha
High School Diploma - undefined
Bellevue West Sr High School
Bachelor of Science -
Idaho State University
Associate of Science - MLT
North Idaho College