Ashley Allen
Columbia,MO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Research/Data Analyst
Missouri Department of Health and Senior Services
06.2023 - Current
- Design WIC research in various aspects of the program, including data collection, validation, and analysis for quality assurance, routine, and ad hoc reporting as required for federal regulations and stakeholder groups
- Conducts research and creates reports for sunshine requests on WIC data
- Assist in the development of Crystal Reports for state and local agency staff
- Collaborate with staff from other programs and organizations for WIC-related research
- Ensures data agreements and memorandums of understanding (MOUs) are in place, as required, for related reporting
- Follows proper protocol and confidentiality regulations for publishing and release of data and reports
- Design evaluation studies to assess the impact of new and established policies
- Informs leadership of new models and technologies in other states.
- Communicated directly with study participants to clarify participation requirements and troubleshoot difficulties complying with study parameters.
Support Analyst
Oracle-Cerner Corporation
07.2020 - 06.2023
- I worked with the Veterans Administration (VA) on their Electronic Health Record Modernization (EHRM) project
- I created accounts for VA end-users manually and via scripting utilizing Microsoft Powershell/Active Directory, SQL, and Cerner technologies, and perform troubleshooting
- Cerner Applications used: Bedrock(ECPS)/Millennium/Healtheintent/Olympus Microsoft Applications used: Powershell/Active Directory/Excel/SQL Troubleshooting: password reset or update/user configuration verification/role changes or updates
- Data Analysis: track new users created and group memberships across various applications and domains.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Answered customer support inquiries via specialized ticket tracking platforms.
Caseworker/Abuse and Neglect Investigator
Missouri Department of Social Services
02.2019 - 07.2020
- I primarily worked as a caseworker, carrying a full caseload along with a second caseload of abuse/neglect cases
- I responded to hotlines of abuse or neglect over four counties
- I worked closely with law enforcement, the juvenile office, and the justice system and filed paperwork in an efficient and timely manner
- I led interviews with both children and suspected perpetrators and assisted in relocating children to protective custody as needed.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Assessed needs of each client and recommended appropriate services and resources.
Education
Master of Science - Data Analytics
Northwest Missouri State University
Maryville, MO05.2023
Bachelor of Science - Psychology
Missouri Western State University
Saint Joseph, MO05.2018
Associates of Arts - General Education
North Central Missouri College
Trenton, MO05.2016
Skills
- Highly skilled in soft skills, especially building rapport and interviewing
- Excels at working in fluid environments
- Collaborative Teamwork
- Adaptive Learning
- Data Interpretation Abilities
- Problem Solving Aptitude
Timeline
Research/Data Analyst
Missouri Department of Health and Senior Services
06.2023 - Current
Support Analyst
Oracle-Cerner Corporation
07.2020 - 06.2023
Caseworker/Abuse and Neglect Investigator
Missouri Department of Social Services
02.2019 - 07.2020
Master of Science - Data Analytics
Northwest Missouri State University
Bachelor of Science - Psychology
Missouri Western State University
Associates of Arts - General Education
North Central Missouri College
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