ASHLEY ALLEN
Seattle,WA
Summary
Focused professional versed in office operations, customer service, and administrative support. Demonstrated ability to lead, motivate, and coordinate personnel, streamline operations, and develop successful strategies to achieve organizational objectives. A reliable and organized individual who combines excellent problem-solving skills, strong work ethic, and an eye for detail to ensure the success of an organization.
Overview
16
16
years of professional experience
Work History
Office Manager
North Raleigh Endodontics
05.2023 - 10.2024
- Managed and coordinated office operations, including patient scheduling, insurance claims processing, and accounts receivable and payable
- Processed payments from insurance companies or directly from patients
- Trained new employees on office protocols and provided ongoing support as needed
Patient Care Coordinator
Triangle Implant Center
05.2022 - 05.2023
- Provided exceptional customer service to patients, families, and healthcare providers by promptly responding to inquiries, addressing complaints, and resolving issues
- Used computer and job-related software to compile and record medical charts and reports
- Utilized electronic health records system for accurate data entry of patient information such as demographics, insurance coverage, and physician orders
Treatment Coordinator
Peak Endodontics
10.2021 - 05.2022
- Provided excellent customer service to patients in scheduling appointments, answering questions and resolving complaints
- Developed dental treatment plans for patient's specific needs utilizing knowledge of dental terminology and procedures
- Educated patients on financial options available for their treatment plans
Dental Office Administrator
University Dental Associates
08.2016 - 10.2021
- Scheduled follow-up appointments for patients based on instructions from the dentist or hygienist
- Ensured compliance with safety protocols at all times in accordance with OSHA regulations
- Created policies and procedures to ensure compliance with HIPAA regulations related to patient privacy rights
Teacher
Santa Rosa County School System
08.2011 - 06.2016
- Managed student behavioral issues to optimize classroom learning environment
- Motivated and engaged students, developing skills and knowledge for academic foundation
- Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students
Teller
Harvesters Federal Credit Union
03.2009 - 08.2011
- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly
Education
Bachelor of Arts (B.A.) - Special Education
University of West Florida
Pensacola, Florida04.2011
Associate of Arts A.A. - General Studies
Pensacola State College
Pensacola, Florida08.2008
Skills
- Appointment Scheduling
- Claims Processing
- Customer Service
- Financial Policies
- Google Sheets
- Human Resources
- Insurance Verification
- Microsoft Office
- Office Management
- Organization
References
References available upon request
Timeline
Office Manager
North Raleigh Endodontics
05.2023 - 10.2024
Patient Care Coordinator
Triangle Implant Center
05.2022 - 05.2023
Treatment Coordinator
Peak Endodontics
10.2021 - 05.2022
Dental Office Administrator
University Dental Associates
08.2016 - 10.2021
Teacher
Santa Rosa County School System
08.2011 - 06.2016
Teller
Harvesters Federal Credit Union
03.2009 - 08.2011
Associate of Arts A.A. - General Studies
Pensacola State College
Bachelor of Arts (B.A.) - Special Education
University of West Florida
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