Ashley Allwein

Support multiple major accounts across 10+ states. Coordinate with distributors and field teams to maximize sales results and implement key initiatives. Inform key stakeholders on account performance and opportunities. Supporting $15m+ annual recurring revenue.

• Provide consultative account management for top major accounts focused on: overachieving sales results in key metrics; Identifying performance & process opportunities; Guiding account leadership in crafting policy & procedure.
• Collaborate effectively with field team, marketing, and distributors in supporting key Boost and partner initiatives.
• Navigate channel conflict by ensuring key stakeholders are informed and utilizing conflict mediation principles
• Initiate and complete cross-functional projects with operations team; Evangelize key learnings and tactics with affected internal teams.
• Maintained ~90% of distribution via proactive P&L reviews, optimizing distribution and maintaining the overall health of the partner.
• Liaised with assigned accounts to review business operations and track progress toward objectives.
• Cultivated strategic client relationships to support business goals, growth strategies and profit drivers.
• Analyzed critical customer data to identify solutions and promote growth.
• Supported high-level customer satisfaction and loyalty as SME and primary point-of-contact.
• Coordinated successful account management efforts with front-line team members.
• Developed on-point solutions and expedited resolutions for customers' problems and complaints.
• Built cohesive leadership structure by promoting from within and developing successful managers.
• Integrated new offerings and eliminated underperforming products to keep line agile in face of changing account needs and market trends.
• Drove sales of company products and services by meeting with customers using strategic and organized approach.

• Implemented creative sales and marketing strategies to assist sales team with reaching targets.
• Promoted 1 employee to next professional path, Hired and trained 2 new employees during my managerial time.
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
• Established sales goals and strategies that contributed to increased growth in sales and profitability.
• Supported sales team members to drive growth and development.
• Submitted partner feedback to assist with continual improvement and portfolio development.
• Conducted regular account reviews to evaluate and refresh account plans.
• Boosted team morale and overall sales volume by creating employee incentive sales contests.
• Researched and capitalized on emerging opportunities to build business and expand customer base.
• Partnered with marketing team to align sales strategy with brand messaging across communication channels.
• Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.

• Negotiated contracts and closed agreements and supported sales team with new product launches
• Cultivated and developed customer relationships to enable sustained revenue growth
• Formulated plans to expand business operations, growing overall territory 50% in 2 Year
• Established and enforced sales goals with motivational and proactive approach to boost team success
• Made actionable and insightful recommendations for new products, extensions or enhancements
• Actively updated account plans based on changing markets, customer conditions and competitor activity
• Handled customer satisfaction issues by acting as liaison between account holders and representatives
• Used effective communication and interpersonal skills when meeting and speaking with clients, which promoted long-lasting relationships
• Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
• Strengthened online presence to capitalize on emerging trends.
• Established and enforced sales goals to boost team success.
• Drove revenue through excellent account service and new product proposals.
• Advised clients on business matters and drafted innovative solutions.

• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
• Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
• Analyzed performance data to assess, optimize and elevate operations, targeting current and expected demands
• Completed frequent walk-throughs and directed team members to correct any issue impacting store appearance or professionalism
• Achieved or exceeded business plans on consistent basis by engaging employees in key processes
• Set schedules and delegated assignments based on team member strengths to optimize coverage and service levels
• Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance
• Mentored team on effective up selling and cross-selling techniques

• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
• Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
• Mentored team members in mastering sales techniques to consistently exceed objectives
• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
• Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives
• Answered customers' questions and addressed problems and complaints in person and via phone
• Recommended accessories and delivered details regarding latest promotions to increase sales
• Created and implemented store displays, promoting sales and growth