Ashley Almaguer Hernandez
Winston-Salem,NC
Summary
Equipped with problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Committed to creating welcoming atmosphere and enhancing overall guest satisfaction.
Overview
2
2
years of professional experience
Work History
Online Pickup and Delivery Associate
Walmart
3475 Pkwy Village Ct, Winston-Salem, NC, 27107
08.2024 - 08.2025
- Efficiently pick, scan, and prepare high-volume online grocery and general merchandise orders using handheld technology to meet strict deadlines.
- Dispensing customer orders to their vehicles while adhering to safety protocols.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Double checking orders for accuracy and completeness.
- Assisted in training new associates on safety protocols and delivery procedures.
- Managed and resolved customer inquiries and complaints in polite and professional manner.
Hostess
River Birch Lodge
3324 Robinhood Rd, Winston-Salem, NC, 27106
08.2025 - Current
- Greeted and seated guests, ensuring timely service and a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest experience.
- Maintained cleanliness of front-of-house areas, enhancing overall ambiance for patrons.
- Assisted in training new staff on customer service protocols and restaurant policies.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Robert B. Glenn High School
1600 Union Cross Road, Kernersville, NC, 27284Skills
- Patience and empathy
- Strong work ethic
- Guest engagement
- Interactive communication skills
- Team player
- Flexible and adaptable
- Effective multitasking
- Responsible
- Phone etiquette
Timeline
Hostess
River Birch Lodge
08.2025 - Current
Online Pickup and Delivery Associate
Walmart
08.2024 - 08.2025
High School Diploma -
Robert B. Glenn High School