Ashley Altop
Colorado Springs,CO
Summary
Goal-oriented manager with over five years of experience in retail operations. Skilled in training staff, optimizing inventory, and improving customer service. Ready to drive operational excellence and foster a collaborative team environment.
Overview
18
18
years of professional experience
Work History
Sales Associate
Circle K
Colorado Springs, CO
05.2025 - Current
- Overnight shifts.
- Operated point-of-sale system to process transactions efficiently and accurately.
- Maintained cleanliness and organization of store to improve customer accessibility.
- Restock shelves and ensure product availability during peak hours.
- Preparing and managing grill food in compliance with company policy.
Manager on Duty
Ross Dress for Less
Colorado Springs, CO
09.2023 - 04.2025
- Manager on Duty Starting November 2024
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored staff on customer service excellence and operational standards.
- Managed inventory control processes, optimizing stock levels and reducing shrinkage.
- Coordinated break scheduling and delegated tasks to maximize team efficiency during peak hours.
- Handling daily cash office counts when designated employee off.
- Restocked sales floor
- Cash Office/Inventory Associate - February 2024-November 2024
- Perform daily counts of cash recieved
- Prepare deposit for transport
- Confirm correct amount of reserve in safe
- Cashier/Floor Associate September 2023-February 2024
- Assist customers with finding merchandise
- Ring up customer purchases/returns
Store Manager
McDonald's
Colorado Springs, CO
05.2008 - 01.2016
- Manager from March 2010 - 2016
- Store Associate from 2008 - March 2010
- Directed daily operations, ensuring adherence to company standards and policies.
- Trained and mentored team members, fostering skill development and career growth.
- Implemented inventory control measures, reducing waste and optimizing stock levels.
- Enhanced customer service strategies, improving guest satisfaction ratings consistently.
- Developed staff schedules, balancing labor costs with operational needs efficiently.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Worked all positions as coverage required
Education
High School Diploma -
Woodland Park High School
Woodland Park, COGED -
GED
02-2019
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Store opening and closing
Timeline
Sales Associate
Circle K
05.2025 - Current
Manager on Duty
Ross Dress for Less
09.2023 - 04.2025
Store Manager
McDonald's
05.2008 - 01.2016
High School Diploma -
Woodland Park High School
GED -
GED