Ashley Alvarado
Irvine,CALIFORNIA
Summary
Self-motivated team player that has proven leadership and customer relationship skills. Uses problem solving skills to solve issues and creative strategies to maintain productivity. Empathetic manager that encourages growth and goal-making. Dedicated to achieving the highest possible job success and loyal.
Overview
7
7
years of professional experience
Work History
Service Support Manager
Citizens Business Bank
06.2019 - 06.2021
- Vault and ATM management
- Wire processing
- Managed high dollar clients with banking needs
- Account opening and maintenance
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Monitored employee and customer interactions to assess quality of service.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Lead Teller Operations Specialist
Tri City National Bank
01.2016 - 05.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Monitored and reported suspicious activity in line with bank security policies.
Barista
Starbucks
09.2016 - 01.2017
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Used POS system to accurately enter orders and process payments.
Lead Coordinator
West Allis West Milwaukee School District
05.2014 - 09.2016
- Monitored children's activities to verify safety and wellbeing.
- Implemented daily routines and activities to stimulate and engage children.
- Encouraged children's emotional and social development.
- Responded to inquiries from parents and guardians.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Logged information regarding naps, feedings and any medications administered.
Education
Associate of Science - Business Management
Irvine Valley College
Irvine, CA12.2022
No Degree - Pshycology
Alverno College
Milwaukee, WINo Degree - Pshycology
Milwaukee Area Technical College
Milwaukee, WIHigh School Diploma -
West Allis West Milwaukee Learning Center
West Allis, WI06.2015
Skills
- Conflict Management
- Customer Service Expertise
- Client Relationships
- Bank Security Systems
- Communications Support
- Money Transfers
- Staff Management
- Technical Support
- Cross-Functional Collaboration
- Loss Prevention Strategies
- Decisive Decision-Making
- Team Goals
Timeline
Service Support Manager
Citizens Business Bank
06.2019 - 06.2021
Barista
Starbucks
09.2016 - 01.2017
Lead Teller Operations Specialist
Tri City National Bank
01.2016 - 05.2019
Lead Coordinator
West Allis West Milwaukee School District
05.2014 - 09.2016
Associate of Science - Business Management
Irvine Valley College
No Degree - Pshycology
Alverno College
No Degree - Pshycology
Milwaukee Area Technical College
High School Diploma -
West Allis West Milwaukee Learning Center