Ashley Alvarado
El Paso,TX
Summary
I consider myself a very dependable, and professional person. I have developed a strong background in customer service, attention to detail and time management. I was recognized at my former place of employment 3 times as employee of the month for my exceptional problem-solving, organizational skills, leadership skills, and for being a team player. I excel in both fast-paced environments, and environments where attention to detail is required. I also consider myself a positive person, quick learner, and very dependable. I am also committed to fostering relationships and enhancing team performance. I have been placed in leadership positions multiple times with former employers and performed to the best of my abilities to succeed.
Overview
8
8
years of professional experience
Work History
Travel Chaperone
Southwest Key Programs
05.2021 - 09.2024
- Traveled with minors in an airport/airplane setting to safely and successfully transport minor to designated destinations.
- Assisted with transporting minors to and from appointments, court facilities, destinations and assisted with anything needed.
- Nominated 3 times employee of the month by my supervisor and peers.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Cashier
DD’s Discount Store
10.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Improved efficiency, organized checkout area for optimal workflow.
- Enhanced shopping experience, provided product information and location assistance.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
Restaurant Hostess
Grand China Buffet
12.2019 - 03.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Checked in with servers to confirm preparedness before seating customers.
Active Duty Soldier
United States Army
04.2019 - 09.2019
- Contributed to successful military exercises through effective coordination and task delegation among team members.
- Developed strong leadership skills by working daily for several months with my platoon and team in daily tasks and long-term objectives.
- Secured and protected military property, assets, and personnel.
- Trained in different tactics, weapons and medical procedures for well-rounded field support.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Relayed crucial information and coordinated operations using radio communications equipment amongst my colleagues.
- Upheld code of conduct and maintained professionalism in multiple different types of stressful situations.
- Upheld army branch uniform and appearance regulations for professional appearance.
Cashier Team Lead
Albertsons
10.2017 - 03.2019
- Communicated with customers and team members to solve problems.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and helped the new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained team members on cash register operation and cash handling.
Cashier
Dairy Queen
12.2016 - 08.2017
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting atmosphere/ checkout area, contributing to an enjoyable experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Education
High School Diploma -
Parkland High School
El Paso, TX06.2017
Some College Credits -
Valle Verde Early College Highschool
El Paso, TX06.2016
Skills
- Friendly, positive team player attitude
- Great customer service
- Problem-solver
- Great with time management
- Attention to detail
- Organizational skills
- Dependable and responsible
Accomplishments
I traveled to practically all 50 states in the past 3 years with my former employer and was nominated by my previous supervisor and peers three times as Employee of the Month.
Languages
Spanish
Native or Bilingual
Timeline
Travel Chaperone
Southwest Key Programs
05.2021 - 09.2024
Cashier
DD’s Discount Store
10.2020 - 03.2021
Restaurant Hostess
Grand China Buffet
12.2019 - 03.2020
Active Duty Soldier
United States Army
04.2019 - 09.2019
Cashier Team Lead
Albertsons
10.2017 - 03.2019
Cashier
Dairy Queen
12.2016 - 08.2017
High School Diploma -
Parkland High School
Some College Credits -
Valle Verde Early College Highschool