Ashley Alvarado
The Bronx
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Driven Dental Assistant successful at building relationships with patients and colleagues. Offers expertise in patient care and education to support optimal oral health outcomes. Attentive and prepared professional dedicated to practice growth and stability.
Overview
2023
2023
years of professional experience
Work History
Costumer Service
Mason pharmacy
The Bronx
06.2022 - 10.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Dental Assistant
DDS Saloshin
The Bronx
02.2021 - 09.2021
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Laid out dental instruments and equipment before procedures.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Documented patient records with procedures performed and added notes taken to charts.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
Cleaning
Rigoberto leiva
The Bronx
09.2020 - 01.2021
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Sanitized frequented areas and equipment using approved supplies.
- Collected trash from floors within hallways, bathrooms and work areas.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Replenished supply of hand soap, paper towels and other consumables.
- Performed daily dusting, leather and wood surface polishing and wall washing.
Costumers service
Mason pharmacy
The Bronx
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School Diploma -
Instituto Politécnico Del Norte
Honduras 02.2019
Skills
- Report Generation
- Report Creation
- Credit Card Payment Processing
- Understanding Customer Needs
- Customer Service
- Translation and Interpretation Services
- Calm and Professional Under Pressure
- Retail Sales Customer Service
- Interior and Exterior Cleaning
- Multitasking and Prioritization
- Facility and Site Cleaning
- Flexible Schedule
- Use of Chemical Cleaners
- Willingness to Learn
- Taking X-Rays
- Treatment Room Setup
- Sterilization Techniques
- Disinfecting Rooms and Equipment
- Taking Medical and Dental Histories
- Cleaning and Sanitizing
- Disinfection and Sterilization
- Instrument Tray Preparation
Timeline
Costumer Service
Mason pharmacy
06.2022 - 10.2022
Dental Assistant
DDS Saloshin
02.2021 - 09.2021
Cleaning
Rigoberto leiva
09.2020 - 01.2021
High School Diploma -
Instituto Politécnico Del Norte
Costumers service
Mason pharmacy