Opal Smith
San Antonio,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Costumer Service Advocate
Comcast Cable Company
San Antonio , Texas
11.2017 - 04.2019
- Answering high volume incoming calls and assisted customers with taking payments and arranging later payment dates to pay their cable bill.
- Playing a key role in contributing to the profitability of the organization that directly impacts the company’s bottom line.
- Responsible for achieving specific performance standards that include team and individual performance factors.
- Helped in the training of new employees.
Debit Card Fraud Specialist
Chase Bank
San Antonio , Texas
10.2010 - 11.2017
- Investigated debit card fraud cases, identified patterns and trends in fraudulent activities.
- Analyzed customer accounts and transaction histories to determine suspicious activity.
- Reported incidents of debit card fraud to financial institutions, law enforcement agencies and other relevant organizations.
Customer Service Manager
Publix
Montgomery , AL
08.2000 - 11.2010
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
Education
Some College (No Degree) - Medical Bill And Encoding
Kaplan College
San Antonio, TXSkills
- Promotional support
- Report Generation
- Report Preparation
- Order Fulfillment
Timeline
Costumer Service Advocate
Comcast Cable Company
11.2017 - 04.2019
Debit Card Fraud Specialist
Chase Bank
10.2010 - 11.2017
Customer Service Manager
Publix
08.2000 - 11.2010
Some College (No Degree) - Medical Bill And Encoding
Kaplan College