Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kira Ferlisi

Birmingham,AL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Costumer Service

Alabama Natural Cleaning
01.2021 - 09.2022
  • Created and maintained detailed database to develop promotional sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

Nursing

University of South Alabama
Mobile, AL

Skills

  • Customer Relations
  • Active Listening
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Word
  • Customer Service
  • Problem-Solving Ability
  • Clerical Support
  • Travel Planning
  • Managing Multiple Tasks
  • Team Development
  • Receiving Support
  • Administrative Support
  • Recordkeeping Strengths
  • Records Preparation
  • Product Organization
  • Delivery Scheduling
  • Promotional Support
  • Reading Comprehension
  • Data Evaluation
  • Process Optimization
  • Customer Consulting
  • Typing Proficiency
  • Schedule Mastery
  • Document Control
  • Critical Thinking
  • Proofreading
  • Calendaring
  • Documentation
  • Spreadsheets
  • Filing
  • Grammar
  • Research
  • Coordination
  • Prioritization
  • Invoice Preparation and Processing
  • Administrative and Office Support
  • Calm and Professional Under Pressure
  • Cultural Awareness
  • Customer Retention Strategies

Timeline

Costumer Service

Alabama Natural Cleaning
01.2021 - 09.2022

Nursing

University of South Alabama
Kira Ferlisi