Veronica Jaramillo
Pembroke Pines,Florida
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in Costumer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level in Physical Therapy position to help launch career while achieving company goals.
Overview
4
4
years of professional experience
Work History
Costumer Service
Lakeshore Learning Store
Pembroke Pines, Florida
06.2023 - 08.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Improved customer service wait times to mitigate complaints.
Babysitter
Wendy Flores
Pembroke Pines, Florida
01.2023 - 03.2023
- Assisting with meals, snacks, and bedtime routines for the children.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Completing light housekeeping tasks such as tidying up toys and books.
- Providing a safe environment for children to explore their curiosity and creativity.
- Engaging in age-appropriate activities like reading stories or playing games.
- Maintaining a positive attitude while being patient and understanding with the children.
- Developing creative ways to encourage learning through everyday experiences.
- Helping older children with homework assignments as directed by parents.
- Helped complete homework, school projects and chores.
Animal Caretaker
Animal Caregiver
Pembroke Pines, Florida
06.2022 - 07.2022
- Cleans and maintains animal living areas, including cages and tanks, using appropriate cleaning materials.
- Provides enrichment activities for animals in their care.
- Observes animals to detect signs of pain or distress and reports any problems to the supervisor immediately.
- Participates in training sessions on proper animal handling techniques.
- Maintains inventory of food items and supplies needed for the care of the animals.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
Costumer Service
Pollo Tropical
Pembroke Pines , NHFl
05.2021 - 12.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Educated customers on special pricing opportunities and company offerings.
- Improved customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Babysitter
Lucy
Pembroke Pines, Florida
08.2020 - 11.2020
- Assisting with meals, snacks, and bedtime routines for the children.
- Completing light housekeeping tasks such as tidying up toys and books.
- Monitored children's safety and well-being to prevent accidents and falls.
- Communicated with children's parents or guardians about daily activities, behaviors and related issues.
- Establishing trust through consistent communication with both parents and kids.
- Helping older children with homework assignments as directed by parents.
- Helped complete homework, school projects and chores.
- Ensured physical and social well-being of each child.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Led hands-on activities consistent with child's interests and skills.
Horse Caretaker
Horse Ridge Rescue
Pembroke Pines, Florida
06.2020 - 08.2020
- Provided daily care for horses, including feeding, grooming, and exercising them.
- Maintained barns, stalls, paddocks and other horse-related facilities in a clean and safe condition.
- Assisted with the administration of medications to horses as needed.
- Ensured that all safety protocols were followed while handling horses.
- Developed individualized diets for each horse based on age, activity level, breed.
- Advised owners on proper nutrition, training methods, and behavior modification techniques.
- Administered first aid treatments when necessary.
- Followed exercise training programs laid out by horse trainer and walked, galloped and trotted horses regularly.
- Prepared horses for travel.
Animal Caretaker
Animal Rescue Foundation
Pembroke Pines, Florida
01.2020 - 04.2020
- Cleans and maintains animal living areas, including cages and tanks, using appropriate cleaning materials.
- Monitors animals for signs of illness or injury and administers medications as prescribed by a veterinarian.
- Feeds animals according to instructions from veterinarians or animal care supervisors.
- Provides enrichment activities for animals in their care.
- Records observations of animal behavior, health, diet and other information as required.
- Observes animals to detect signs of pain or distress and reports any problems to the supervisor immediately.
- Transports animals between locations safely and humanely using appropriate equipment.
- Provides socialization activities for the assigned animals under supervision.
- Interacts with visitors regarding questions about the facility's operations and provides educational talks related to the welfare of the species being cared for.
- Promoted optimal animal health by feeding and watering on regular schedule.
Education
Biology
Florida Atlantic University
Boca Raton, FL03.2026
High School Diploma -
Pembroke Pines Charter High School
Pembroke Pines06.2022
Skills
- Appointment Scheduling
- Product Knowledge
- Scheduling
- Data Collection
- Retail Sales Customer Service
- Critical Thinking
- In-Store Support
- Stocking and Replenishing
- Team Development
- Customer Service
- Coordination
- Prioritization
- Retail Marketing
- Positive and Professional
- Customer Relations
- Receiving Support
- Call Management
- Account Updating
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Bilingual In Spanish and English
- Allowing to use and communicate with costumer needs if or when they are unable to understand basic english
- providing with quality answers that best fit the costumer
Timeline
Costumer Service
Lakeshore Learning Store
06.2023 - 08.2023
Babysitter
Wendy Flores
01.2023 - 03.2023
Animal Caretaker
Animal Caregiver
06.2022 - 07.2022
Costumer Service
Pollo Tropical
05.2021 - 12.2021
Babysitter
Lucy
08.2020 - 11.2020
Horse Caretaker
Horse Ridge Rescue
06.2020 - 08.2020
Animal Caretaker
Animal Rescue Foundation
01.2020 - 04.2020
Biology
Florida Atlantic University
High School Diploma -
Pembroke Pines Charter High School
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