Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Ashley Alvarez

Ashley Alvarez

California,MD

Summary

Licensed Insurance Agent with over four years of experience in delivering exceptional customer service and bilingual support for Spanish-speaking clients. I have achieved three state licenses and certifications, demonstrating a commitment to professional development. Highly motivated to tackle new challenges, committed to learning everyday, enhance the organizational brand through client satisfaction and retention with delivering exceptional service, and fostering long-term relationships.


Overview

7
7
years of professional experience
2
2
Certification

Work History

Licensed Insurance Sales Professional

Oakpoint Insurance
12.2023 - 04.2025
  • Scheduled Consultations with potential clients to showcase insurance products and solutions
  • Educated Customers on significance of maintaining sufficient insurance coverages
  • Maintained accurate records of insurance transactions using software systems
  • Researched Competitive rates and benefits offered by various providers within our office

Insurance Agent

State Farm
12.2021 - 12.2023
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Pursued new clients through various marketing strategies to grow the existing portfolio of policyholders.
  • Responded to customer inquiries and problems to promote great service.
  • Exceeded company sales for new policies.
  • Pursued continued professional development through insurance workshops, courses, and webinars.

Licensed Sales Producer

AllState
04.2021 - 12.2021
  • Calculated premiums, established payment methods, received customer payments, and issued receipts.
  • Provided leadership and training for new agents regarding industry best practices and company policies.
  • Upsold products to policyholders in the office and potential new clients.

Server

Outback Steakhouse
01.2018 - 01.2020
  • Welcomed guests with a personable attitude and a smile, offering to bring beverage orders while reviewing menu options.
  • Developed rapport with guests, and assisted in generating repeat business by providing exceptional customer service.
  • Met or exceeded sales targets on a consistent basis with promotional strategies.

Education

High School Diploma -

Great Mills High School, Great Mills, MD
05.2019


  • Spanish Honor Society Member for over 3 years.

No Degree - Philosophy

College of Southern Maryland, La Plata, MD
02-2026

Skills

  • Energetic Demeanor
  • Sales and Customer Support
  • Effective Multi-tasking
  • Market research
  • Data entry
  • Email communication
  • Documentation
  • Organization

Certification

Insurance State Licenses in MD, VA, and DC.

Languages

Spanish
Native/ Bilingual

Timeline

Licensed Insurance Sales Professional - Oakpoint Insurance
12.2023 - 04.2025
Insurance Agent - State Farm
12.2021 - 12.2023
Licensed Sales Producer - AllState
04.2021 - 12.2021
Server - Outback Steakhouse
01.2018 - 01.2020
Great Mills High School - High School Diploma,
College of Southern Maryland - No Degree, Philosophy

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