Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Ashley Amaya

Laurel,MD

Summary

Motivated and adaptable retail professional with hands-on experience in customer service, sales, and warehouse operations in fast-paced environments. Skilled in providing excellent service, processing credit applications, driving membership enrollments, and supporting team efforts. Proven track record of handling sensitive information, preventing fraud, and juggling multiple tasks under pressure. Strong communicator with a problem-solving mindset and a broad background in cross-functional retail operations.

Overview

3
3
years of professional experience

Work History

Sales Associate

Best Buy
02.2023 - Current
  • Managed sensitive customer financial information while processing credit card applications, including directly contacting financial institutions to assist with approvals — ensuring compliance, accuracy, and a smooth customer experience.
  • Consistently led the store in Best Buy membership program sales by effectively communicating benefits and building rapport with customers.
  • Educated customers on a wide range of technology and appliances, guiding them to make confident, informed purchases and driving high-value sales.
  • Actively identified and prevented fraudulent transactions, including detecting counterfeit cash and suspicious credit card activity.
  • Collaborated with team members to maintain store presentation standards and create a clean, organized shopping environment.
  • Resolved customer concerns quickly and effectively, turning service issues into opportunities to build loyalty.”
  • Thrived in a high-volume retail environment, balancing customer service, sales, and operational tasks during peak holiday seasons.”


Warehouse Associate

Best Buy
11.2022 - 12.2022
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
  • Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Team Member

McDonald's
04.2022 - 11.2022
  • Operated drive-thru and front counter registers, accurately taking and processing high volumes of orders in a fast-paced downtown location.
  • Prepared and served beverages and menu items quickly and consistently while maintaining quality and cleanliness standards.
  • Delivered friendly, efficient customer service under pressure, contributing to a smooth flow of operations during peak hours.
  • Handled cash and card transactions with accuracy and accountability, ensuring customer satisfaction and reducing wait times.
  • Worked collaboratively with team members to maintain a clean, organized, and customer-ready environment.

Education

Associate of Arts - Business Administration

Howard Community College
Columbia, MD
05-2026

High School Diploma -

Chesapeake Math & IT Academy North High School
Laurel, MD
05-2024

Skills

  • Customer service excellence
  • Team collaboration and peer support
  • Conflict resolution
  • Sales and goal achievement
  • Credit and membership program execution
  • Fraud prevention and attention to detail
  • Communication (in-person and over the phone)
  • Multitasking in high-pressure environments

Accomplishments

I helped run Amaya Trucking Inc., a family-owned business founded by my father. I assisted with route optimization for drivers, coordinated maintenance schedules for the trucks, and reached out to local businesses to secure new contracts. My role was key in ensuring smooth operations by handling logistics, managing communications, and supporting the growth of the business.

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Best Buy
02.2023 - Current

Warehouse Associate

Best Buy
11.2022 - 12.2022

Team Member

McDonald's
04.2022 - 11.2022

Associate of Arts - Business Administration

Howard Community College

High School Diploma -

Chesapeake Math & IT Academy North High School

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Ashley Amaya