Ashley Ambrose
8017 Gopher Tortoise Trail
Summary
Over 10+ years of business experience including customer service, technical support and issue resolution. I am a team player who is flexible and reliable. I have the ability to adapt, and learning quickly and efficiently about new product and trends within my job role. Energetic employee who utilizes experience and critical thinking to excel in all aspects of my role.
Overview
12
12
years of professional experience
Work History
Client Advocate
NeoGenomics Laboratories
09.2023 - Current
- Provide every client with a dedicated service they deserve.
- Answer questions regarding test information, specimen requirements, turnaround times, test add-on, and patient results.
- Direct calls immediately to a technical or medical expert as necessary or requested.
- Schedule specimen pickups.
- Update patient billing/ information.
- Confirm and input ICD-10 codes.
- Confirm patient information and testing on requisition forms.
- Confirm doctor NPI's.
Retail Sales Consultant
Comcast Cable Company
02.2018 - 09.2023
- Build professional relationships with customers to increase loyalty, and retention.
- Processed financial transactions.
- Assist customers to choosing correct packages to fit there daily needs and life styles.
- Review billing, finical questions and concerns.
- Provide customers with equipment pickup to provide the services they are going to receive.
- Providing genuine assistant and patience with trouble shooting, and creating tickets to resolve issues that cant be handled in store.
- Following up with all tickets within a timely fashion to insure all customer needs are met
Receptionist
Specialized Veterinary Services
01.2017 - 02.2018
- Provided clerical duties by copying, faxing, and filing documents.
- Handled incoming and outgoing emergency calls.
- Answered phone promptly and directed incoming calls to correct offices.
- Prepping rooms for emergency and scheduled Dr. appointments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Hairstylist
Robert Of Philadelphia
10.2011 - 11.2014
- Offered professional cuts, color services and extensions to salon customers.
- Recorded notes for future reference about customer preferences and formulas to provide desired look.
- Educated customers on products to maximize benefits and maintain results at home.
- Distributed business cards outside of salon to generate new business.
- Created a memorable experience from beginning of service to end to ensure client satisfaction and client retention.
- Attended educational classes and seminars to remain up to date on latest trends and products to provide exceptional and personalized experiences.
- Maintain sanitized and clean work space and tools.
Education
Cosmetology License - Cosmetology
Paul Mitchell The School
Fort Myers, FL10.2011
High School Diploma -
Cypress Lake High School Center For The Arts
Fort Myers, FL06.2010
Skills
- Skilled Multi-Tasker
- Self Motivated
- Team Player
- Skilled Communicator
- Ability to build professional customer relationships involving trust and honest
- Keeping up to date with product knowledge to perform my job to fullest
- Good Time Management
- Meeting/Exceeding Sales Goals
Timeline
Client Advocate
NeoGenomics Laboratories
09.2023 - Current
Retail Sales Consultant
Comcast Cable Company
02.2018 - 09.2023
Receptionist
Specialized Veterinary Services
01.2017 - 02.2018
Hairstylist
Robert Of Philadelphia
10.2011 - 11.2014
Cosmetology License - Cosmetology
Paul Mitchell The School
High School Diploma -
Cypress Lake High School Center For The Arts