Ashley Anderson
Portland,OR
Summary
Portland professional with over 18 years of experience in luxury retail. Demonstrated expertise in team collaboration, leadership, and customer loyalty. Proven ability to build strong relationships and deliver reliable results. Participated in world-class luxury events with Tiffany & Co. in New York City, Beverly Hills, and Las Vegas. Locally hosted events at Tiffany & Co, Domaine Serene Winery, SoHo House Portland, and Porsche Studio Portland. Seeking to apply skills in a Customer Experience Manager role.
Overview
19
19
years of professional experience
Work History
Client Advisor
Tiffany & Company
10.2016 - Current
- Ranked as top Client Advisor for volume in Portland location in recent years, generating over $2.6 Million in personal business in 2021
- Hosted clients during high-profile luxury Blue Book events in 2022, 2023, and 2024.
Served as High Jewelry Specialist, providing expertise on exclusive collections. - Achieved top customer satisfaction rating for 2024.
Provided expert customer service to enhance client relationships. - Operationally strong in all back-of-house roles
- Resident 'Peer Coach,' tasked with training new hires in the store, from storytelling to product knowledge, and operations.
- Enhanced client relationships through consistent communication and proactive inquiry follow-up.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients and colleagues through active listening, and empathetic understanding of their goals and concerns.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
Store Manager
Zale Corporation
10.2006 - 10.2016
- Exceeding goals in 5 major criteria: overall sales, warranty capture, repair margin, special event client cultivations, and private credit
- Recruiting, training, and overseeing a hand-picked team of employees. Creating and maintaining structured teams in fast-paced, multi-functioning environments
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Managed inventory control, cash control, and store opening and closing procedures. Implementing loss prevention strategies, alleviating store shrink to below .05%
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
Education
Certified Diamond Expert -
Diamond Counsel of America
New York, NY05.2012
High School Diploma -
Westview High School
Portland, Oregon06.2006
Skills
- Passionate customer service expert
- Premium experience specialist
- Top producer
- Motivational leader
- Industry awareness
- Product promotion and recommendation
- Enthusiastic events participant
- Client relationship management
- Active listening
- Problem solving
- Proactive follow-up
- Attention to detail
References
References available upon request.
Timeline
Client Advisor
Tiffany & Company
10.2016 - Current
Store Manager
Zale Corporation
10.2006 - 10.2016
Certified Diamond Expert -
Diamond Counsel of America
High School Diploma -
Westview High School