Steffanie Warankiran
Los Angeles
Summary
Experienced Client Advisor with over 5 years at Versace on Rodeo Drive, skilled in client outreach, relationship management, and exceeding sales targets. Highly attentive to clients, delivering exceptional, personalized service in fast paced environments. Strong product knowledge and attention to detail, upholding brand standards as a dedicated brand ambassador while creating memorable client experiences. Skilled in maintaining long term client relationships through personalized calls, texts, and follow ups both commercial and non commercial to foster loyalty and growth. Experienced in managing consignment business and maximizing opportunities. I’m goal oriented, passionate, and committed to elevating every client experience.
Overview
7
7
years of professional experience
Work History
Client Advisor
Versace
Beverly Hills, Rodeo Drive
09.2020 - Current
- Upholding brand standards as a brand ambassador while creating memorable client interactions.
- Meet & exceed sales goal targets (daily, monthly, yearly)
- Maintain focus and productivity in fast paced settings while effectively managing multiple priorities.
- Meet & exceed targets for client data capture
- Maintain and strengthen client relationships through post sale engagement, including thank you texts and emails, as well as follow up phone calls.
- Expanding and growing my client base while sustaining long term client relationships.
- Consignment business.
- Consistently follow up with any shipping, alteration, or other issues related to clients.
- Assisting in general housekeeping and the maintenance of the store image.
- Support shipping and receiving and inventory control as requested.
Sales Lead
Longchamp
South Coast Plaza, Costa Mesa
06.2019 - 05.2020
- Support store manager with management and coordination of the daily operations of the store.
- Selling & Floor Leadership: Role model exceptional selling behaviors and lead the sales floor to ensure strong performance, engagement, and execution.
- Opening/Closing procedures, checking in merchandise, preparing and making deposits as needed.
- Upholding brand standards while creating memorable client interactions.
- Meet & exceed sales goal targets (daily, monthly, yearly)
- Ability to thrive within a high paced environment, multi tasking with ease while maintaining a balance of daily responsibilities.
- Assisting in general housekeeping and the maintenance of the store image.
- Support shipping and receiving and inventory control as requested.
Skills
Delivering a high quality, positive, and memorable in store experience through attentive service
Client Outreach / Management
Cross Selling
Utilizing CRM tools on the app
Quick to adapt in fast past environments
Product Knowledge
Attention to Detail
Passionate & Goal Oriented Mindset
Team Player
Timeline
Client Advisor
Versace
09.2020 - Current
Sales Lead
Longchamp
06.2019 - 05.2020