Ashley Ann
Asheville,NC
Summary
Dynamic and compassionate Adoption Counselor at Louisiana SPCA, skilled in problem-solving and community engagement. Enhanced adoption processes through meticulous assessments and educational programs, fostering responsible pet ownership. Proven ability to collaborate effectively with teams, ensuring optimal animal welfare and client satisfaction. Strong organizational skills and attention to detail drive successful outcomes in animal care.
Overview
26
26
years of professional experience
Work History
Adoption Counselor
Louisiana SPCA
New Orleans, LA
03.2023 - 06.2025
- Conducted assessments to determine pet compatibility with potential adopters.
- Facilitated adoption process by preparing necessary documentation and providing guidance to families.
- Developed and implemented educational programs on responsible pet ownership for the community.
- Collaborated with veterinary staff to ensure health and wellness of adoptable animals.
- Maintained accurate records of adoptions, inquiries, and animal welfare concerns in management system.
- Trained and mentored new staff on adoption procedures and customer service best practices.
- Analyzed feedback from adopters to enhance services and improve overall experience.
- Led outreach initiatives to promote adoption events, increasing community engagement and awareness.
- Enhanced the adoption process by conducting thorough interviews and assessments of potential adoptive families.
Veterinary Technician
VCA
Mesa, AZ
12.2019 - 09.2023
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Participated in community outreach programs, raising awareness on animal health and safety.
- Maintained clean and sterile surgical areas, ensuring safe environment for animal surgeries.
- Collaborated with veterinary team to update treatment protocols, leading to more effective care strategies.
- Developed training program for new technicians, enhancing skill set and efficiency of clinic team.
- Enhanced clinic reputation through exceptional customer service and care for animals.
- Provided nutritional counseling for pet owners, leading to improved health outcomes for pets.
- Streamlined patient check-in process, reducing wait times and improving overall clinic flow.
- Increased client satisfaction by delivering compassionate care and clear communication regarding their pets' health.
- Assisted veterinarians in surgeries, ensuring procedures were carried out smoothly and effectively.
- Conducted pre-surgical assessments, ensuring animals were properly prepared for procedures.
- Implemented new system for tracking patient vaccinations, resulting in better compliance with vaccination schedules.
- Enhanced patient recovery rates by administering prescribed treatments accurately and compassionately.
- Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
- Assisted in dental procedures, contributing to overall oral health of patients.
- Facilitated stress-free visits for pets and owners with calm and patient demeanor.
- Improved clinic efficiency with organization of medical inventory and timely restocking of supplies.
- Conducted laboratory tests to assist in diagnosis of animal diseases, facilitating timely treatment plans.
Animal Care Specialist
United States Army
Fort Bragg, NC
06.2008 - 11.2018
- Provided daily care and enrichment for various animal species, ensuring optimal health and well-being.
- Developed and implemented behavior modification programs to enhance animal welfare and promote positive interactions.
- Trained new staff on proper animal handling techniques, safety protocols, and care procedures to ensure compliance with standards.
- Maintained accurate records of animal diets, health assessments, and behavioral observations for reporting purposes.
- Collaborated with veterinary professionals to administer medications and monitor recovery during rehabilitation processes.
- Streamlined feeding schedules and habitat cleaning processes to improve efficiency in daily operations.
- Led workshops on animal care best practices, fostering a culture of continuous learning among staff members.
- Conducted regular inspections of facilities to identify areas for improvement in animal habitats and overall safety standards.
- Acted as a liaison between the facility and other organizations, fostering collaborative relationships to promote shared goals of conservation and animal welfare.
- Collaborated with researchers studying various aspects of animal behavior in captivity, providing essential data for scientific studies.
- Managed daily feeding schedules, adjusting diet plans as needed based on individual nutritional requirements and health concerns.
- Developed and maintained detailed records of medical histories, dietary needs, and behavioral observations for accurate tracking of animal care.
- Enhanced animal well-being by conducting regular health assessments and administering appropriate medical treatments.
- Maintained clean habitats by following strict sanitation protocols, minimizing the spread of disease among animal populations.
- Provided exceptional care for injured wildlife during rehabilitation efforts, enabling successful release back into their natural habitats.
- Assisted veterinarians with surgeries and medical procedures, ensuring the highest level of care for each animal.
- Implemented behavioral training programs for animals, allowing for safer handling during medical procedures and public presentations.
- Assisted in the design of innovative enclosures that mimicked natural habitats while maximizing space usage and visitor engagement opportunities.
- Developed strong bonds with individual animals through consistent interaction and trust-building exercises, enhancing overall quality of life within the facility.
- Provided emergency care to critically ill or injured animals under supervision from veterinary professionals resulting in swift recoveries.
- Collaborated with other specialists to design and implement successful breeding programs, increasing species propagation efforts.
Veterinary Technician
South Florida Low Cost Spay and Neuter Clinic
Miami, FL
05.2003 - 10.2008
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Administered medications to animals in treatment and documented changes in condition.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Veterinary Technician
Knowles Animal Hospital
Miami
03.1999 - 05.2002
- Assisted in administering vaccinations and medications to diverse animal patients.
- Performed routine laboratory tests, including blood work and urinalysis, ensuring accurate results.
- Monitored anesthesia levels and vital signs during surgical procedures to maintain patient safety.
- Educated pet owners on post-operative care and general health maintenance for their animals.
- Collaborated with veterinarians in diagnosing and developing treatment plans for various conditions.
- Maintained cleanliness and organization of examination rooms, ensuring compliance with health standards.
- Trained new staff members on proper handling techniques and clinic protocols for animal care.
- Managed inventory of medical supplies, ordering as needed to ensure uninterrupted operations.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
Education
Animal Science
United States Army
Texas07.2012
Skills
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Decision-making
- Clinical documentation
- Task prioritization
- Community resources
- Self motivation
- Written communication
- Client needs assessment
- File management
Languages
Spanish
Professional Working
Timeline
Adoption Counselor
Louisiana SPCA
03.2023 - 06.2025
Veterinary Technician
VCA
12.2019 - 09.2023
Animal Care Specialist
United States Army
06.2008 - 11.2018
Veterinary Technician
South Florida Low Cost Spay and Neuter Clinic
05.2003 - 10.2008
Veterinary Technician
Knowles Animal Hospital
03.1999 - 05.2002
Animal Science
United States Army