Ashley Anthony-Sanford
Baton Rouge,LA
Summary
A versatile professional with expertise in title clerking, mental health advocacy, and management. Known for administrative prowess, empathetic client interactions, and strategic guidance. Commended for precise record management, improving operational procedures, and nurturing team development.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Title Clerk Specialist
Express OMV LLC
Baton Rouge, LA
10.2018 - 02.2024
- Upheld the confidentiality and security of personal information to safeguard customer privacy and avert identity theft.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations
- Conducted data entry and various administrative duties to maintain organized records and files, minimize errors, and uphold quality control procedures.
- Handled a high-volume workload with meticulous attention to detail in the verification of ownership documents and registration forms.
- Utilized robust analytical abilities and adeptness to in resolving complex issues.
- Achieved a remarkable 144% increase in production by integrating multiple innovative applications into the vehicle registration process.
Mental Health Professional
Helping Hands Consultation LLC
Baton Rouge, LA
09.2017 - 10.2018
- Formulated and implemented treatment strategies for a wide range of mental health conditions, such as anxiety, depression, personality and behavioral disorders, phobias, and post-traumatic stress disorder.
- Monitored patient progress and collaborated with healthcare professionals to modify treatment plans as needed.
- Offered guidance and support through individual and family counseling, assisting in the achievement of successful transitions and improved life satisfaction.
- Coordinated and collaborated programs and workshops with community leaders to uplift youth engagement in the community.
- Arranged meetings with family members and caregivers to review treatment plans and discuss suitable management strategies.
- Expanded psychiatric disorder knowledge through conference attendance, additional coursework, and networking with mental health professionals.
- Implemented mindfulness-based cognitive therapy program resulting in 30% increase in client satisfaction ratings.
Operations Manager/Personal Assistant
Jani-King of Baton Rouge
Baton Rouge , Louisiana
07.2009 - 12.2017
- Planned organized, coordinated, and supervised functions of janitorial & staffing operations on all shifts
- Established/enforced work flow processes and standards which resulted in a 5% improvement score in cleanliness practices.
- Ensured that environmental procedures are being maintained in accordance with Local, State, Federal and Company requirements
- Served as a liaison among clients, operations leaders, and corporate support teams.
- Oversaw operational expenses, scrutinized job costs, and implemented required adjustments to ensure budget compliance.
- Transported cleaning supplies utilizing trucks and trailers to facilities as required for maintenance tasks
- Led the implementation of streamlined payroll solutions, resulting in a 20% reduction in processing time and improved operational efficiency.
- Assisted the franchise owner on monthly inspections and provide feedback on the improvement of cleaning services.
- Introduced new chemicals and machinery to franchise owner and staff and trained on how to use for effective cleaning.
Executive Housekeeper Manager
Baywood Hotels
Baton Rouge , Louisiana
12.2016 - 10.2017
- Initiated team meetings to enhance communication and achieve a 15% increase in performance.
- Provided supervision and guidance to the housekeeping department
- Planned and delegated tasks while training newly recruited employees
- Ensured the cleanliness, orderliness, and overall appearance of the entire hotel.
- Coordinated with departments to manage inventories of linen, uniforms, and fixed assets.
- Developed team schedules and ensured productivity was monitored.
Baker/Cashier
Sam's Club
Baton Rouge, Louisiana
07.2003 - 01.2010
- Managed inventory and supplied management for a bakery.
- Baked, Packaged, and stock baked goods for sales
- Transactions were conducted using checks, cash, debit cards, and Discover credit cards.
- Promoted membership upgrades and motivated customers to consider higher-tier benefits.
- Successfully grew memberships by 15% over a 7 year period which resulted in 40 new members
Consumer Data Support Specialist
AT&T Call Center
Baton Rouge, Louisiana
08.2008 - 11.2008
- Answered phone calls in reference to troubleshooting issue
- Navigated through multiple billing systems and executed payment transactions as per customer requests.
- Set up customer's emails on blackberry phones
- Guided troubleshooting for Blackberry and iPhone devices, assisting customers with technical issues.
- Delivered outstanding services by detailing the advantages of phone upgrades for cost-effective billing.
Education
Master of Science - Forensic Psychology
The Chicago School of Professional Psychology
07-2013
Bachelor of Science - Psychology
Southern University And A & M College
Baton Rouge, LA12-2007
Skills
- Title Commitment Preparation
- Deadline Oriented Approach
- Stress Management Strategies
- Psychosocial assessment
- Strong Communication Skills
- Database entry
- Troubleshooting Network Issues
Certification
CPTP SCS Cybersecurity for Louisiana 2023
OMV Applicant Privacy Protection Annual Awareness Training
OMV Title VI 2020-2021
OMV License and Identification Card Training
Timeline
Title Clerk Specialist
Express OMV LLC
10.2018 - 02.2024
Mental Health Professional
Helping Hands Consultation LLC
09.2017 - 10.2018
Executive Housekeeper Manager
Baywood Hotels
12.2016 - 10.2017
Operations Manager/Personal Assistant
Jani-King of Baton Rouge
07.2009 - 12.2017
Consumer Data Support Specialist
AT&T Call Center
08.2008 - 11.2008
Baker/Cashier
Sam's Club
07.2003 - 01.2010
Master of Science - Forensic Psychology
The Chicago School of Professional Psychology
Bachelor of Science - Psychology
Southern University And A & M College
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