Ashley Aponte
Geneva,NY
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
Work History
Youth Support Specialist
NYS Office of Children and Family Services
Auburn , NY
01.2024 - Current
- Encouraged each program participant to interact and provided numerous opportunities to engage with others and enjoy activities.
- Monitored progress of youth through data collection and analysis.
- Facilitated group activities for at-risk youth to promote positive behavior change.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Participant Services Representative
Benefit Resources
Rochester, NY
11.2019 - 01.2024
- Performed data entry tasks related to participant information in an efficient manner.
- Collaborated with colleagues to ensure smooth operations at all times.
- Contacted customers about potential service upgrades, new services and account changes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and responded to emails promptly.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Utilized various software and tools to streamline processes and optimize performance.
- Prioritized and organized tasks to efficiently accomplish service goals.
Office Manager
CCOR
Geneva , NY
01.2019 - 01.2020
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Maintained filing system for records, correspondence and other documents.
- Processed payroll accurately ensuring all employees were paid on time.
- Ensured compliance with applicable laws regarding employment practices.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Youth Support Worker
Hillside Children's Center
Romulus, NY
03.2016 - 09.2019
- Assisted in developing individual care plans for clients to ensure their safety and well-being.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Provided one-on-one support to vulnerable youth by facilitating activities and monitoring progress.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Coordinated with other professionals, such as social workers, psychologists, and psychiatrists to develop appropriate treatment plans for clients.
- Modeled positive behavior for residents by providing leadership and positive interactions.
- Designed and led recreational activities that foster teamwork, physical health, and social interaction.
- Advocated for youth needs and interests in community and policy-making forums.
- Monitored client compliance with prescribed treatments plans while providing emotional support as needed.
- Developed and implemented engaging educational programs tailored to meet the needs of diverse youth groups.
Education
High School Diploma -
Geneva High School
Geneva, NY06-2015
Skills
- Positive reinforcement
- Peer mentoring
- Customer service
- Team building
- Calm under pressure
- Problem resolution
- Customer relations
- Database management
- Time management
- Bilingual communication (Spanish)
- Leadership
- Documentation and reporting
- Interpersonal skills
Timeline
Youth Support Specialist
NYS Office of Children and Family Services
01.2024 - Current
Participant Services Representative
Benefit Resources
11.2019 - 01.2024
Office Manager
CCOR
01.2019 - 01.2020
Youth Support Worker
Hillside Children's Center
03.2016 - 09.2019
High School Diploma -
Geneva High School
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