Ashley Arroyo
Des Plaines,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Operations Specialist
Merrill Lynch
Rolling Meadows, IL
08.2022 - 07.2026
- Assisted with processing online brokerage account applications for new and existing clients, reviewing client entered information for accuracy, completeness, and compliance to ensure successful account opening.
- Managed an average of 15-30 client calls daily, proactively identifying missing documentation or information to facilitate timely and accurate account openings while ensuring a positive customer experience.
- Conducted soft credit checks to verify client information accuracy and identify potential risk indicators to mitigate fraud related risks.
- Reviewed supporting documentation to verify information accuracy, ensure consistency with application, and confirm compliance with established standards and requirements.
- Researched and assisted in resolving account restriction issues, contributing to improve account compliance and functionality.
- Top performer across all locations consecutively and was loaned out to assist another department. In this other department, I assisted with working with entering data from approved paper application into internal system to create new account. Also conducted next-day quality assurance review to verify successful data population from backend system and ensure client profiles reflect accurate information.
Customer Service Representative
Power E-Commerce Solutions
01.2021 - 07.2022
- Handle 50+ phone calls and emails daily, with goals being to assist customers solve any/all problems they may have with any products purchased to ensure customer satisfaction.
- Use basic problem solving skills and customer service skills to resolve all issues to ensure a positive customer experience.
- Confirm accuracy on customer orders to ensure the correct product was purchased.
- Following up by phone to ensure the customer was satisfied with service that was provided to them.
- Remaining calm and courteous even during moments of customer dissatisfaction while also trying to resolve issues at a 91.5% customer satisfaction rate.
Sales Associate
Finish Line, Rosemont
08.2018 - 01.2021
- Demonstrated knowledge on products in order to assist customers with any questions or concerns they may come across.
- Restocked shelves during the day or at closing, and ensured that they maintain company policy/regulations.
- Aided customers in finding what they came in looking for while also maximizing the sale.
- Effectively help train new coming employees, making sure they understand daily maintenance tasks.
- Rang up customers while promoting reward programs and donation opportunities.
Education
High School diploma -
Proviso East High School
Maywood05-2016
Skills
- Customer service
- Quick learner
- Conflict resolution
- Flexibility
- Microsoft office
- Problem solving
- Attention to detail
- Multitasking
- Risk mitigation
Languages
English
Spanish
Timeline
Operations Specialist
Merrill Lynch
08.2022 - 07.2026
Customer Service Representative
Power E-Commerce Solutions
01.2021 - 07.2022
Sales Associate
Finish Line, Rosemont
08.2018 - 01.2021
High School diploma -
Proviso East High School