Ashley Arrubla
Yukon,OK
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Sherry’s Divine Cleaning. Excelled in team leadership and problem-solving, significantly improving service quality. Skilled in cash handling and fostering a positive work environment, adept at resolving conflicts and boosting team productivity. Demonstrates a strong customer service focus, ensuring high levels of guest retention and satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Shift Leader
Sherry’s Divine Cleaning
Vero Beach, FL
03.2018 - 06.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Front Desk Associate
Knights Inn
Vero Beach, FL
06.2014 - 04.2019
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Performed basic daily bookkeeping tasks.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Collected room deposits, fees, and payments.
- Answered guest questions and offered referrals to local points of interest.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability
Food Server
Crispers
Vero Beach, FL
07.2005 - 09.2010
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
Education
James Madison High
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
Certification
Computer Training Certificate For Wyndham
Timeline
Shift Leader
Sherry’s Divine Cleaning
03.2018 - 06.2022
Front Desk Associate
Knights Inn
06.2014 - 04.2019
Food Server
Crispers
07.2005 - 09.2010
James Madison High