Ashley Arruda
New Bedford,MA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
19
19
years of professional experience
Work History
Printing Department Manager
Second Chances
Boynton Beach, Florida
05.2018 - 11.2024
- Managed daily operations of printing department to ensure smooth workflow.
- Coordinated with team members to meet project deadlines consistently.
- Oversaw maintenance of printing equipment to ensure optimal performance.
- Trained staff on safety protocols and operational procedures effectively.
- Implemented quality control measures to maintain high production standards.
- Collaborated with other departments to facilitate efficient communication.
- Conducted regular inventory checks to manage supplies and resources effectively.
- Managed daily operations of the printing department, including staff scheduling and equipment maintenance.
- Reviewed job orders to determine specifications, materials needed, and estimated costs.
- Maintained records of print jobs completed and tracked progress throughout production process.
- Implemented strategies for reducing costs associated with ink usage, labor hours, energy consumption.
- Resolved customer complaints regarding product quality or delivery times in a timely manner.
- Assessed customer needs and provided technical advice on printing services available.
- Coordinated with other departments to ensure timely delivery of printed products.
- Ensured compliance with safety regulations and company policies in the printing department.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Produced thorough, accurate and timely reports of project activities.
Medical Office Manager
Dr. Richard Tosi
Fall River, Massachusetts
08.2005 - 04.2018
- Managed daily operations of medical office, ensuring smooth workflow and efficiency.
- Supervised staff scheduling, optimizing coverage and support for patient needs.
- Coordinated patient intake processes, improving overall office organization and patient flow.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Coordinated with insurance companies to verify coverage of services rendered.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Monitored inventory levels of supplies necessary for daily operations of the office.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Maintained and managed filing, chart keeping and organizational systems for practice.
Education
Associate of Science - Human Biology
Bristol Community College
Fall River, MA 09.2025 - 03.2026
Skills
- Project management
- Customer service
- Team leadership
- Equipment maintenance
- Data management
- Effective communication
- Deadline management
- Time management
- Positive attitude
- Professional and courteous
- Task prioritization
- Time management abilities
Timeline
Associate of Science - Human Biology
Bristol Community College
09.2025 - 03.2026
Printing Department Manager
Second Chances
05.2018 - 11.2024
Medical Office Manager
Dr. Richard Tosi
08.2005 - 04.2018