ASHLEY ARZAYUS-HERNANDEZ
Kissimmee,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to uphold my responsibility to meet goals that will ensure the expectations of the company’s operations. Capable of completing individual tasks with exceptional results by applying my skillset and experiences to accomplish work goals/objectives.
Overview
6
6
years of professional experience
Work History
Auto Plaza Cashier Associate
Walt Disney World Company
Orlando, FL
02.2023 - Current
- Operated daily transactions on computerized POS (point-of-sale systems).Utilizing the register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
- Provided excellent customer service while sales pitching the preferred promotions to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Compassionate and equipped through hostile, warm, or unexpected situations to answer customer inquiries accordance with store policies and procedures.
- Interpreted options for guests and agreements into multiple languages for international and local guests, in English, Spanish, and short phrases of Portuguese for customer reassurance.
Salesperson
FinishLine
Orlando, FL
11.2022 - 03.2023
- Assisted customers in selecting appropriate products or services for their needs. Thus, performing regular follow ups with clients to ensure satisfaction with finalizing purchases.
- Involved with daily team meetings to implement strategies to meet sales quotas.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Front of House Team Member
Walt Disney World Company
Orlando
11.2019 - 04.2020
- Demonstrated excellent customer service skills by responding promptly to customer inquiries and complaints.
- Collaborated with kitchen staff to ensure a timely delivery and correctness of orders to customers.
- Assisted in all positions of the operation to maintain quality assurance for all guest with cultural, disability, several backgrounds that involved basic task jobs required of myself by the establishment.
- Upheld cleanliness of the work environment by following protocols, consisting with disinfecting frequent areas between guests to minimize infection risks.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items and suggest donation programs.
Cashier
Home Depot
Orlando
03.2018 - 09.2019
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Monitored self-checkout systems and provided assistance or intervention where required.
Education
Associate of Science - Occupational Therapy
Advent Health University
04.2022
Associate of Arts -
Assistance
Valencia College
05.2020
High School Diploma -
Gateway High School, Advent Health University
05.2017
Skills
- Excellent Communication Interpreting in English, spanish, and short phrases of Portuguese
- Active Listener to ensure operational outcomes
- Exceptional and efficient when working independently & through collaborations with other team members
- Self-Motivated
- Cultural Awareness
- Problem-Solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Acitivities
While attending Advent Health University for A.S. degree in Occupational Therapy Assistant
Volunteer/ clinical work includes:
Wayne Densch Center ( transitional housing facility)
Hope clinic ( outpatient clinic)
Give Kidz The World
Other Advent Health University events
Timeline
Auto Plaza Cashier Associate
Walt Disney World Company
02.2023 - Current
Salesperson
FinishLine
11.2022 - 03.2023
Front of House Team Member
Walt Disney World Company
11.2019 - 04.2020
Cashier
Home Depot
03.2018 - 09.2019
Associate of Science - Occupational Therapy
Advent Health University
Associate of Arts -
Assistance
Valencia College
High School Diploma -
Gateway High School, Advent Health University