Python
Hi, I’m
Ashley Atalla
Information Systems Support Specialist
Bakersfield,CA
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines and possesses strong troubleshooting capabilities with a customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Enthusiastic team player ready to contribute to company success.
Overview
15
years of professional experience
6
years of post-secondary education
5
Certificates
3
Languages
Work History
Stria Bitwise IndustriesBakersfield, CA
Information Systems Support Specialist
03.2023 - Current
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted with updating technical support best practices for use by team.
- Promoted efficiency among departments with prompt resolution of system issues.
- Configured hardware and granted system permissions to new employees.
- Monitored systems in operation and quickly troubleshot errors.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
Bitwise IndustriesBakersfield, CA
IT Apprentice
10.2021 - 03.2023
Job overview
- Prioritized and accomplished multiple tasks within established timeframes.
- Completed comprehensive Information Technology apprenticeship program, successfully learning essential trade skills.
- Honed strong communication, problem-solving and organizational skills while completing tasks and working with team.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Resolved diverse range of technical issues across multiple systems and applications.
SelfChicago, IL
Mechanic, Sales, Marketing
06.2015 - 05.2017
Job overview
- Disassembled defective parts to make proper repairs.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Conducted research to analyze customers' behavior, preferences and purchasing habits.
Westwood College Woodridge LocationLisle, IL
Financial Aid Student Assistant
01.2012 - 03.2013
Job overview
- Counseled students and parents about financial aid options and program details.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Edited documents to keep company materials free of grammar errors.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track student information.
CSUBBakersfield, CA
Facility Supervisor (Student Recreation Center)
03.2010 - 04.2011
Job overview
- Served as point of contact for internal and external customers seeking support and information.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Conducted regular facility inspections to identify repair needs or improvements.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Sport ChaletBakersfield, CA
Footwear Sales Associate
11.2008 - 12.2009
Job overview
- Greeted and offered sales assistance to every customer upon entry into store.
- Created attractive merchandise displays throughout store.
- Educated customers on personalized shoe options based on activity level, style preferences and foot type.
- Drove team revenue totals by bringing in top sales numbers.
- Managed merchandise returns by offering product exchanges, store credit or monetary refunds.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
Education
Westwood College Woodridge LocationLisle
Some College (No Degree) from Criminal Justice
01.2012 - 06.2014
Califoria State University BakersfieldBakersfield, CA
Some College (No Degree) from Studio Arts & Philosophy
09.2008 - 11.2011
Skills
Windows Active Directory
Microsoft Office 365
Technical issues analysis
Software diagnosis
Account management
Data and Disaster recovery
TCP/IP
Customer service expert
User credential management
Technical Support
Ticket support system management
Complaint resolution
Issue troubleshooting
Network diagnostics
Wide-Area Networks
Local-Area Networks
PC component diagnostics
Application support
DocuSign
ESignature
PSICapture
Microsoft Server 2016 & 2019
Smartsheet
Help Desk Operations
Virus and Malware Prevention & Removal
Operating System Management
Inventory Management
Inventory Control Systems
Wireless Networking
Software deployment management
Security best practices
Web security
Windows & Mac Systems
Analytical and Critical Thinking
Active Listening
Software
Javascript
Microsoft OS
Macintosh OS
IOS
Android OS
Certification
CompTIA A+
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Information Systems Support Specialist
Stria Bitwise Industries
03.2023 - Current
IT Apprentice
Bitwise Industries
10.2021 - 03.2023
Mechanic, Sales, Marketing
Self
06.2015 - 05.2017
Financial Aid Student Assistant
Westwood College Woodridge Location
01.2012 - 03.2013
Westwood College Woodridge Location
Some College (No Degree) from Criminal Justice
01.2012 - 06.2014
Facility Supervisor (Student Recreation Center)
CSUB
03.2010 - 04.2011
Footwear Sales Associate
Sport Chalet
11.2008 - 12.2009
Califoria State University Bakersfield
Some College (No Degree) from Studio Arts & Philosophy
09.2008 - 11.2011