Python
Hi, I’m
Ashley Atalla
Information Systems Support Specialist
Bakersfield,CA
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines and possesses strong troubleshooting capabilities with a customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Enthusiastic team player ready to contribute to company success.
Overview
15
years of professional experience
6
years of post-secondary education
5
Certificates
3
Languages
Work History
Stria Bitwise Industries, Bakersfield, CA
Information Systems Support Specialist
2023.03 - Current (1 year & 6 months)
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted with updating technical support best practices for use by team.
- Promoted efficiency among departments with prompt resolution of system issues.
- Configured hardware and granted system permissions to new employees.
- Monitored systems in operation and quickly troubleshot errors.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
Bitwise Industries, Bakersfield, CA
IT Apprentice
2021.10 - 2023.03 (1 year & 5 months)
Job overview
- Prioritized and accomplished multiple tasks within established timeframes.
- Completed comprehensive Information Technology apprenticeship program, successfully learning essential trade skills.
- Honed strong communication, problem-solving and organizational skills while completing tasks and working with team.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Resolved diverse range of technical issues across multiple systems and applications.
Self, Chicago, IL
Mechanic, Sales, Marketing
2015.06 - 2017.05 (1 year & 11 months)
Job overview
- Disassembled defective parts to make proper repairs.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Conducted research to analyze customers' behavior, preferences and purchasing habits.
Westwood College Woodridge Location, Lisle, IL
Financial Aid Student Assistant
2012.01 - 2013.03 (1 year & 2 months)
Job overview
- Counseled students and parents about financial aid options and program details.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Edited documents to keep company materials free of grammar errors.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track student information.
CSUB, Bakersfield, CA
Facility Supervisor (Student Recreation Center)
2010.03 - 2011.04 (1 year & 1 month)
Job overview
- Served as point of contact for internal and external customers seeking support and information.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Conducted regular facility inspections to identify repair needs or improvements.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Sport Chalet, Bakersfield, CA
Footwear Sales Associate
2008.11 - 2009.12 (1 year & 1 month)
Job overview
- Greeted and offered sales assistance to every customer upon entry into store.
- Created attractive merchandise displays throughout store.
- Educated customers on personalized shoe options based on activity level, style preferences and foot type.
- Drove team revenue totals by bringing in top sales numbers.
- Managed merchandise returns by offering product exchanges, store credit or monetary refunds.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
Education
Westwood College Woodridge Location , Lisle
Some College (No Degree) from Criminal Justice
2012.01 - 2014.06 (2 years & 5 months)
Califoria State University Bakersfield , Bakersfield, CA
Some College (No Degree) from Studio Arts & Philosophy
2008.09 - 2011.11 (3 years & 2 months)
Skills
Windows Active Directory
undefinedSoftware
Javascript
Microsoft OS
Macintosh OS
IOS
Android OS
Certification
CompTIA A+
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Information Systems Support Specialist
Stria Bitwise Industries
2023.03 - Current (1 year & 6 months)
IT Apprentice
Bitwise Industries
2021.10 - 2023.03 (1 year & 5 months)
Mechanic, Sales, Marketing
Self
2015.06 - 2017.05 (1 year & 11 months)
Financial Aid Student Assistant
Westwood College Woodridge Location
2012.01 - 2013.03 (1 year & 2 months)
Westwood College Woodridge Location
Some College (No Degree) from Criminal Justice
2012.01 - 2014.06 (2 years & 5 months)
Facility Supervisor (Student Recreation Center)
CSUB
2010.03 - 2011.04 (1 year & 1 month)
Footwear Sales Associate
Sport Chalet
2008.11 - 2009.12 (1 year & 1 month)
Califoria State University Bakersfield
Some College (No Degree) from Studio Arts & Philosophy
2008.09 - 2011.11 (3 years & 2 months)
CompTIA A+
Aug 2022
Cisco CCNA
Jul 2024
CompTIA Security+
May 2024
CompTIA Network+
Mar 2024
CompTIA A+
Aug 2022
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