Ashley Austin
Santa Rosa,CA
Summary
I have worked at First American for 5 years and have had various roles within the company. I started out in claims resolution, then went to sales support where i learned to work mostly with real estate contracts. I then worked with correspondence, and am now with the model market team and have been on this team for about a year. As of now i work with doing cash outs for the company. I believe myself to be a solid team player, and do well under pressure.
Overview
10
10
years of professional experience
Work History
Claim Advocate
First American
Santa Rosa, CA
05.2017 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for services and company information.
Pharmacy Cashier
Walmart
Clearlake, CA
01.2012 - 03.2017
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
- Enforced compliance with state and local laws regarding regulated products such as prescription drugs, over-the-counter items with purchase limits, alcoholic beverages and tobacco products.
- Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.
Education
High School Diploma -
John Muir Charter School
Santa Rosa06.2021
Skills
- Upbeat and Positive Personality
- Critical Thinking
- Patient and Empathetic
- Solving Customer Concerns
- Call Center Operations
- Understanding Customer Needs
Timeline
Claim Advocate
First American
05.2017 - Current
Pharmacy Cashier
Walmart
01.2012 - 03.2017
High School Diploma -
John Muir Charter School
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