ASHLEY AUTHEMENT
Slidell,LA
Summary
Proven track record of enhancing patient and customer experiences at SMH OCHSNER HOSPITAL, demonstrating exceptional patience, composure, and a welcoming demeanor. Excelled in multitasking and initiative, significantly improving service efficiency and environment cleanliness. Skilled in both interpersonal communication and precise financial management, fostering positive interactions and operational accuracy.
Overview
8
8
years of professional experience
Work History
SMH OCHSNER GREETER / CONCIERGE
SMH OCHSNER HOSPITAL
03.2024 - Current
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for patients.
- Maintained a clean and organized entrance area, contributing to a positive first impression for patients and family.
- Answered patients / family questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive patient care.
Cafeteria Worker
SMH OCHSNER HOSPITAL
06.2023 - 03.2024
- Cleaned and sanitized surfaces, tools and equipment.
- Restocked condiments, beverages and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
Restaurant Hostess
LEES HAMBURGERS
03.2023 - 02.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
SUBSTITUE TEACHER
St. Tammany Parish School Board
02.2023 - 05.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Receptionist
Trackable Lead Generation
09.2016 - 06.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
No Degree - General Studies
Delgado Community College
New Orleans, LA05.2012
Skills
- Patience and composure
- Initiative and Self-Motivation
- Team player mentality
- Welcoming demeanor
Timeline
SMH OCHSNER GREETER / CONCIERGE
SMH OCHSNER HOSPITAL
03.2024 - Current
Cafeteria Worker
SMH OCHSNER HOSPITAL
06.2023 - 03.2024
Restaurant Hostess
LEES HAMBURGERS
03.2023 - 02.2024
SUBSTITUE TEACHER
St. Tammany Parish School Board
02.2023 - 05.2023
Receptionist
Trackable Lead Generation
09.2016 - 06.2019
No Degree - General Studies
Delgado Community College
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