Ashley Bacon
Durant,MS
Summary
Authorized professional with the ability to work in the US for any employer. Energetic candidate excelling at completing tasks efficiently and within specified timelines. Exceptional team player with a proven track record in erecting structures, smoothing and leveling concrete, and effectively distributing materials. Extensive experience in providing excellent customer and client assistance to ensure utmost satisfaction of their needs.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
CVS/caremark
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Botanical Builder
John Richards
02.2020 - 08.2024
- Builder of intricate high-end flower arrangements, managing orders and inventory.
- Used personal expertise and craftsmanship to complete residential and commercial renovations.
- Worked closely with owners throughout process to keep projects in line with individual visions.
- Self-motivated, with strong sense of personal responsibility
- Skilled at working independently and collaboratively in team environments.
- Proven ability to learn quickly and adapt to new situations
Line Worker
Heartland Catfish
09.2020 - 02.2021
- Used equipment properly to avoid workplace hazards or injuries.
- Assembled and installed products on production lines according to established guidelines.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Inspected and adjusted work performed to meet expectations.
Housekeeper
Comfort Inn & Suites
02.2017 - 08.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Press Helper
SUBURBAN PLASTICS
10.2016 - 02.2017
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Set up and operated printing press machines.
- Reviewed completed orders for quality and accuracy.
Team Member
Little Ceasers
05.2015 - 09.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Bachelor Of Business Administration And Management -
Mississippi Valley State University
Itta Bena, MSHigh School Diploma -
Grenada High School
Grenada05.2015
Skills
- Work order review
- Analytical and Critical Thinking
- Excellent Communication
- Decision-Making
- Self-Motivated
- Multitasking Abilities
- Training and Development
Timeline
Customer Service Representative
CVS/caremark
09.2024 - Current
Line Worker
Heartland Catfish
09.2020 - 02.2021
Botanical Builder
John Richards
02.2020 - 08.2024
Housekeeper
Comfort Inn & Suites
02.2017 - 08.2020
Press Helper
SUBURBAN PLASTICS
10.2016 - 02.2017
Team Member
Little Ceasers
05.2015 - 09.2016
High School Diploma -
Grenada High School
Bachelor Of Business Administration And Management -
Mississippi Valley State University
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