Jessica Neblett
Indianapolis,IN
Summary
Seasoned Customer Associate with 20 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
14
14
years of professional experience
Work History
Customer Service Associate
Petco Animal Supplies Stores Inc.
Indianapolis, Indiana
11.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
Production Assembler
Starr Ventures
Indianapolis, Indiana
01.2015 - Current
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated production machinery safely to reduce workplace accidents.
- Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
- Trained new team members by relaying information on company procedures and safety requirements.
Assistant Manager
Dj's Hotdog Company
Indianapolis, Indiana
10.2015 - 03.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
GED -
Ben Davis University High School
Indianapolis, IN03.2019
Skills
- Order and Refund Processing
- MS Office Proficiency
- Exceptional Communicator
- Efficient and Detail-Oriented
- Loss Prevention Goals Monitoring
- Upselling Products and Services
- Issue and Conflict Resolution
- Quality Standards
- Team Leadership and Coordination
- Work Order Review
- Personnel Records
Timeline
Customer Service Associate
Petco Animal Supplies Stores Inc.
11.2020 - Current
Assistant Manager
Dj's Hotdog Company
10.2015 - 03.2020
Production Assembler
Starr Ventures
01.2015 - Current
GED -
Ben Davis University High School
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