Arrielle Carter
Longview
Summary
Professional and dependable administrative support student with accounting certification and strong organizational skills. Experienced in handling confidential information, data entry, financial documentation, and customer interactions. Currently pursuing an AAS in Accounting and certifications in Administrative Office Professional studies and seeking an opportunity in banking or financial services to contribute strong attention to detail, professionalism, and communication skills.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Customer Service Associate
Walgreens
Longview
11.2023 - 02.2025
- Resolved customer complaints with empathy, enhancing customer satisfaction and loyalty.
- Assisted customers with product inquiries and service requests.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Greeted customers and assessed their needs to provide tailored service.
- Educated customers on promotions and loyalty programs, increasing awareness and engagement.
- Collaborated with team members to enhance service efficiency.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Processed transactions accurately using point-of-sale systems.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Trained new associates on company policies and procedures.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Followed policies and procedures to meet or exceed established performance requirements.
- Stocking, handling money and pos systems, customer service, maintaining cleanliness of store, handling returns
- Developed relationships with key clients through regular contact and follow-up communication.
Customer Service
Walmart
Longview
10.2021 - 11.2023
- Created and implemented training programs for new customer service assistants, ensuring they have the necessary knowledge to deliver exceptional customer service.
- Delivered courteous customer service, contributing to high levels of customer satisfaction.
- Facilitated customer transactions including check cashing, bill payments, and money orders.
- Handled large amounts of money, assisted in shift management, interacted with customers daily, processed transactions using cash register and computer systems, and entered sensitive customer information in billing systems.
- Managed cash handling and balancing for daily operations in the money center.
- Trained new associates on cash management procedures and best practices.
- Ensured compliance with company policies and procedures at all times.
Dietary Aide
HCSG
Longview
10.2020 - 10.2021
- Prepared nutritious meals following dietary guidelines and resident preferences.
- Collaborated with dietitians to tailor meal options that met individual nutritional needs.
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
- Engaged with residents to create positive and enriching dining experiences.
- Supported patients with special needs during meals, ensuring comfort and dignity.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Maintained a safe working environment by following all safety protocols.
- Ensured respectful treatment of patients and team members in all interactions.
- Prepared meals and menus, engaged with patients, maintained cleanliness, and managed cash register operations.
Certified Trainer
Luby's Fuddruckers Restaurant
Longview
02.2018 - 03.2020
- Developed and implemented training programs for new hires and existing employees to enhance skill acquisition.
- Collaborated with management to assess training needs and enhance program effectiveness.
- Advised management on best practices for improving employee performance through effective training methods.
- Conducted assessments to evaluate staff understanding of operational procedures.
- Analyzed trainee feedback to refine course materials and improve instructional methods.
- Utilized appropriate assessment tools to measure success rate of trainees throughout the program cycle.
- Coordinated with internal departments to ensure proper implementation of newly acquired knowledge.
Shift Leader
Jack in the Box
Longview
04.2017 - 08.2017
- Supervised daily operations to ensure smooth workflow and operational efficiency.
- Trained and mentored team members on best practices and safety protocols.
- Coordinated daily workflow and scheduled staff to ensure adequate coverage and operational continuity.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Resolved customer inquiries promptly, maintaining a positive service environment.
- Managed inventory levels and coordinated supplies for optimal stock availability.
- Enforced company policies to uphold safety standards and operational procedures.
- Supported general manager in executing operational strategies and implementing company initiatives.
- Planned and managed resources to consistently meet production, quality, and cost goals.
Team Leader
Smashburger
Longview
06.2016 - 02.2017
- Trained and mentored team members on proper service techniques.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved customer complaints promptly and ensured satisfaction with service.
- Established clear expectations for employees, providing guidance when needed.
- Provided updates on team progress during regular meetings with senior leadership.
- Managed inventory levels and conducted regular stock checks for supplies.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
Cook Shift Leader
Sonic Drive-In
High St
06.2015 - 05.2016
- Trained new cooks on food preparation and safety protocols to enhance team competency.
- Coordinated cooking schedules to optimize kitchen efficiency.
- Resolved customer complaints regarding food quality and service promptly.
- Reviewed food orders to ensure accuracy and quality before dispatching.
- Enforced sanitation policies and procedures throughout the kitchen area.
- Provided direction to kitchen staff regarding food preparation, cooking times, portion sizes, and presentation of dishes.
- Monitored food preparation to ensure quality standards were met.
- Developed strategies to reduce waste and increase efficiency within the kitchen.
- Communicated with kitchen employees, answered questions and offered insight into food preparations.
Education
Accounting -
Kilgore College
Kilgore, TX 08.2024 - 05.2026
Skills
- Client rapport building
- Administrative support
- Product knowledge
- Retail inventory management
- Customer complaint resolution
- Providing product information
- Store opening procedures
- Data entry
- Food Preparation
- Communication skills
- Greeting customers
- Filing
- Serving Experience
- Grocery store
- Administrative experience
- Merchandising display arrangement
- Stocking
- Ability to follow instructions
- Cash handling
- Payment verification
- Retail sales experience
- Computer skills
- Retail sales transactions
- Product specifications
- Refund processing
- Customer inquiry handling
- Customer service
- Organizational skills
- Cleaning
- Special order processing
- Cash handling machinery
- English
- Cross-selling
- Square (POS)
- Detecting counterfeit currency
- Cash register
- Phone etiquette
- Customer returns handling
- Time management
- Product demos
- Attention to detail
- Sales
- Microsoft Outlook
- Inventory management
- NCR POS
- Store closing procedures
- Computer operation
- Making change
- POS
- Basic math
- Retail sales expertise
- Upselling
- Host/Hostess
- Sales support
- POS systems
- Retail math
- Balancing cash drawers
- Typing
- Cash register operations
- Promoting products
- Guest services
- Food Safety
- Payment reconciliation
- Payment card processing
- Maintaining patient confidentiality
- Safe work practices
- Clothing store experience
- Microsoft Excel
- Data analysis
- Financial reporting
- Data inputting
- Transaction entry
- Bank statement reconciliation
- Quickbooks
- Customer order processing
- Transaction processing
- General ledger maintenance
- Sheet balancing
- Sales reporting
- Sales tracking tools
- Sales documentation
Certification
- Quickbooks online certified user, 12/01/25, 12/01/30
- Certified bookkeeping professional, 05/01/25, 12/01/30
- Driver's License
- Food Handler Certification
Languages
English
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Accounting -
Kilgore College
08.2024 - 05.2026
Customer Service Associate
Walgreens
11.2023 - 02.2025
Customer Service
Walmart
10.2021 - 11.2023
Dietary Aide
HCSG
10.2020 - 10.2021
Certified Trainer
Luby's Fuddruckers Restaurant
02.2018 - 03.2020
Shift Leader
Jack in the Box
04.2017 - 08.2017
Team Leader
Smashburger
06.2016 - 02.2017
Cook Shift Leader
Sonic Drive-In
06.2015 - 05.2016