Ashley Baer
Rachel Johnson & Associates, DMD
Murfreesboro,TN
1
Certification
2027
years of professional experience
Compassionate healthcare professional with nearly two years of clinical dental experience and almost ten years of customer service experience. Known for creating a welcoming patient experience, communicating with empathy, managing multiple priorities, and maintaining professionalism in fast-paced healthcare environments. Seeking a Medical Receptionist role within a compassionate healthcare practice.
Work History
Registered Dental Assistant
1 Year 5 Months- Assisted in patient care and comfort during dental procedures.
- Prepared treatment rooms and sterilized instruments according to safety protocols.
- Managed patient records using dental software systems for efficient data entry.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Collaborated with dental team to optimize workflow and enhance patient experience.
- Monitored inventory levels of dental supplies, ensuring availability for procedures.
- Supported front office staff with appointment scheduling and patient communication efforts.
- Conducted chairside assistance during a variety of dental procedures, enhancing operational efficiency.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Verified patient insurance eligibility and benefits.
- Prepared patient X-rays and images for review by dentist.
- Scheduled and confirmed patient appointments.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
Registered Dental Assistant
9 Months- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
- Assisted dentists in performing complex procedures, resulting in successful treatment outcomes for patients.
- Reduced patient wait times by maintaining organized patient records and scheduling appointments effectively.
- Improved patient satisfaction by providing high-quality chairside assistance during dental procedures.
- Prepared digital X-rays for dentist review, enabling accurate diagnosis and treatment planning.
- Typed patient data into computer system using Epic while following privacy laws and maintaining high-level accuracy.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Supported front office staff with appointment scheduling and patient communication efforts.
- Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
- Verified patient insurance eligibility and benefits.
Quality Review Specialist/Customer Care Representative
10 Months- Evaluated customer feedback to enhance service quality and product offerings.
- Conducted thorough reviews of clinical documentation for compliance and accuracy.
- Collaborated with cross-functional teams to streamline review processes and improve efficiency.
- Managed a high volume of reviews within tight deadlines, ensuring timely completion and client satisfaction.
- Collaborated with cross-functional teams to improve overall review efficiency and effectiveness.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and managed returns efficiently to enhance customer satisfaction.
- Maintained accurate records of transactions, ensuring data integrity within the system.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Identified and resolved discrepancies and errors in customer accounts.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cosmetologist
10 Months- Delivered personalized hair consultations to enhance client satisfaction.
- Developed strong client relationships, resulting in increased repeat visits and referrals.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Executed various hair treatments, ensuring adherence to safety and sanitation protocols.
- Maintained comprehensive knowledge of current beauty trends and techniques for client education.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
Server
- Delivered exceptional guest service by promptly addressing customer needs and inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new team members on menu items and service protocols.
- Handled customer complaints professionally, ensuring resolution and retention of patrons.
- Supported daily operations by restocking supplies and managing inventory levels efficiently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cashier
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean, organized checkout area to enhance customer experience.
- Assisted customers with product inquiries and provided recommendations based on needs.
- Monitored inventory levels at checkout and communicated restock needs promptly.
- Implemented promotional displays, increasing customer engagement at the register.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with accuracy.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma
Registered Dental Assistant - Dental Assisting
Skills
Time management capabilities
Electronic charting/records
Data entry
Detail-oriented mindset
Patient Relations
Team collaboration
HIPPA
Appointment scheduling efficiency/coordination
Conflict resolution strategies
Medical records management
Patient records management
Insurance Verification
Multitasking
Certification
- RDA - Registered Dental Assistant License
- Dental Radiography Certified
- CPR Certified
- Cosmetology License
Languages
English
Native or Bilingual
Timeline
Registered Dental Assistant
Rachel Johnson & Associates, DMD
03.2025 - CurrentRead More
Registered Dental Assistant
Murfreesboro Smiles Dentistry
04.2022 - 01.2023Read More
Quality Review Specialist/Customer Care Representative
SmileDirectClub
03.2021 - 01.2022Read More
Cosmetologist
Pure Hair & Body
03.2020 - 01.2021Read More
Server
Longhorn Steakhouse
2017 - 2018Read More
Cashier
Walgreens
2015 - 2017Read More
Siegel High School
High School Diploma
Read More
Tennessee Training Professional Institute (TNTPI)
Registered Dental Assistant from Dental Assisting
Read More