Ashley Bailey
Customer Service
Charlotte,NC
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Public Health Researcher
Symphony Placements
Charlotte, NC
07.2024 - 04.2025
- Public Health research for the CDC speaking with clients regarding public health information study surveys on a daily basics
- Conducted thorough literature reviews to identify gaps in knowledge and inform future research directions.
Customer Retention Specialist
Spectrum
Charlotte, Vermont
07.2024 - 12.2024
- Speaking with existing customer and new customer regarding their bills tv internet and phone services updating service address and service packages
- Coordinated with sales teams to develop targeted promotions aimed at retaining high-value customers effectively.
- Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
Cleaning
Carolina Maid Rite
04.2024 - 06.2024
- House cleaning vacuuming making beds moping cleaning kitchen taking trash making beds folding laundry cleaning bathrooms
- Performed carpet cleaning and stain removal tasks using recommended products.
- Gained proficiency in operating various cleaning equipment for optimal results.
Maid/Housekeeping Cleaner
MaidPro
Charlotte, Vermont
02.2023 - 05.2023
- Cleaning homes & small commercial businesses deep cleaning. vacuuming moping floors making beds laundry fold's shampooing carpet
Sales Representative
Health IQ
10.2022 - 12.2022
- Medicare insurance sales making sure client has enrolled into benefits
Customer Service Representative
Sitel Corporation
12.2016 - 09.2022
- 1. Answering inbound & Outbound Calls
- 2. Documenting Account's
- 3. Updating Account Information
- 4. Taking Customer Compliant
- 5. Refunds
- 6. Issuing New Reload Card's
- 7. Crediting Rewards
- 8. Giving Program Reward Information.
Customer Service Representative
Chime Solutions
04.2022 - 08.2022
- Greeted customers
- Conducted customer service surveys
- Resolved customer issues
- Worked in the inbound call center
- Responded to inquiries and issues
- Assisted customers via live chat
Patient Service Representative
AmerisourceBergen
Charlotte, Vermont
09.2020 - 05.2022
- Handling inbound calls dealing within adding new providers, linking patient to provider portal, updating site information.
- Handling outbound calls follow up to health care provider offices pertaining to complete of new registrations that were submitted via our website. Gather Healthcare Provider, Nurse Practitioner, Physician Assistance NPI and verified site information
Customer Service Representative
Skyes Enterprises
Sumter, South Carolina
02.2017 - 03.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Analyzed transaction data to identify emerging trends in fraud tactics, enabling proactive response to potential threats.
Customer Service Representative
Assurant
07.2015 - 10.2016
- Tanking bank calls for wells Fargo bank/Chase Mortgage home loans processing insurance claim checks To repair customer home's verifying documents on contractor's information and setting up home inspections for homeowner's sending out customer draw claim check
Cashier
The Childrens Place
Florence, Oregon
05.2013 - 10.2016
- Taking payments, helping customers, stocking merchandise folding hanging out new items interacting with the public. Issuing credit card's taking credit card payments
Education
Diploma -
Southflorence High School
Florence, SC 05.2006 - 12.2010
Skills
Salesforce
Cold Calling
Communication skills
Microsoft Office
Typing
MS office
Documentation and reporting
Strong work ethic
Active listening
Customer service
Customer communications
Problem-solving skills
Call center customer service
Sales closing
Customer support
Communicating with clients
Certification
Driver's License
Timeline
Public Health Researcher
Symphony Placements
07.2024 - 04.2025
Customer Retention Specialist
Spectrum
07.2024 - 12.2024
Cleaning
Carolina Maid Rite
04.2024 - 06.2024
Maid/Housekeeping Cleaner
MaidPro
02.2023 - 05.2023
Sales Representative
Health IQ
10.2022 - 12.2022
Customer Service Representative
Chime Solutions
04.2022 - 08.2022
Patient Service Representative
AmerisourceBergen
09.2020 - 05.2022
Customer Service Representative
Skyes Enterprises
02.2017 - 03.2019
Customer Service Representative
Sitel Corporation
12.2016 - 09.2022
Customer Service Representative
Assurant
07.2015 - 10.2016
Cashier
The Childrens Place
05.2013 - 10.2016
Diploma -
Southflorence High School
05.2006 - 12.2010