Ashley Baker
Austin,TX
Summary
Outgoing and service focused hospitality professional with a background in high energy environments and prior serving experience. Known for building rapport quickly, handling busy shifts efficiently, and maintaining a positive attitude under pressure.
Overview
14
14
years of professional experience
Work History
Hospitality & Client Relations
Independant Contracter
San Diego, CA
10.2015 - Current
- Ability to perform under pressure in high-paced night-life environments.
- Built long term client relationships and maintained repeat business.
- Increased average guest spend through strategic upselling and recommendations.
- Maintained a social media presence that was used to generate leads and convert into clients
- Handled cash transactions and end of shift reconciliation.
- Maintained professional appearance and brand presentation standards.
Server
Circle M Crawfish
Big Sandy, TX
09.2013 - 10.2015
- Communicated menu information to customers regarding new items, seasonal and daily specials, and pairings.
- Proper order documentation to ensure accurate entries into computer system and communication with kitchen staff to foster a timely delivery.
- Carefully analyzing customer expectations, while communicating realistic food preparation times and tailoring menu recommendations on a case-by-case basis.
Carhop
Sonic Drive-In
Hawkins, TX
09.2011 - 09.2013
- Assisting kitchen staff with fountain drinks, milkshakes, and malts to expedite the customer’s order.
- Provide customers with positive experience by maintaining a professional and upbeat attitude, listening to the customers’ needs and providing recommendations based on their requests.
- Handled surges in customers with a calm approach, smoothly turning over spaces and keeping customers notified about expected wait times.
Education
High School Diploma -
Harmony High School
Big Sandy, TXSkills
- Effective leadership abilities
- Organizational time strategies
- Strong verbal communication
- Problem-solving strategist
- Attention to detail
- Analytical problem solver
- Client satisfaction management
- Consistent reliability
- Timely attendance
Timeline
Hospitality & Client Relations
Independant Contracter
10.2015 - Current
Server
Circle M Crawfish
09.2013 - 10.2015
Carhop
Sonic Drive-In
09.2011 - 09.2013
High School Diploma -
Harmony High School