Tammie Athey
Rockford,US
Summary
Professional adept at advocating for health and well-being with strong expertise in patient care, health education, and community outreach. Known for effective team collaboration and consistently achieving impactful results, adapting smoothly to changing needs. Skilled in communication, problem-solving, and empathetic support, valued for reliability and drive in delivering positive health outcomes.
Overview
12
12
years of professional experience
Work History
Health Advocate
UnitedHealthcare
05.2023 - 05.2025
- Solve claim issues, improve operations, and provide excellent customer service.
- Collaborate with health care customers to determine their needs and deliver end to end service.
- Follow established advocacy and case management protocols when providing services and keep accurate, legible, and current documentation.
- Provide wellness and disease management information to members & their family.
- Answer several calls per day to help customers with their questions and concerns.
- Place a high value on punctuality and work hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
- Coordinated with medical professionals to ensure timely access to appropriate care for patients in need of specialized services.
Business Specialist
AT&T
07.2013 - 05.2023
- Created findings reports to assist management in making important decisions.
- Used my problem-solving skills to analyze and resolve issues that have an impact on business operations and goal attainment.
- Used computerized financial data to find answers to questions about specific accounts.
- Top job performing reservation and conferencing functions domestic & international customers in Audio Conference Service Center.
- Answered incoming calls to process customers request for successful execution of web-based conferences.
- Handled customer inquiries to ensure customer satisfaction.
- Attention to detail and problem solving.
- Great communication with co-workers a/or customers.
- Assisting in transfer of responsibility, changing account information, looking at billing issues, activating new mobile numbers, creating new personal accounts.
- Great leadership skills, great operating systems, word, excel, outlook, CSMS, DTOSS & Microsoft Teams.
- Created workflow diagrams charts to clearly demonstrate processes and timelines.
- Gathered, organized, and entered data into a database system.
- Analyzed business processes to identify areas for operational efficiency and cost reduction.
Education
Medical Terminology - Some college (No degree)
Anoka Technical College
Anoka, MNCertificate - Administration Specialist
Anoka Technical College
Anoka, MN12-2025
High School - GED
Johnson Senior High School
Saint Paul, MN01.1992
No Degree - ICD-9-CM Coding
Anoka Technical College
Anoka, MNNo Degree - Business Administration/Microsoft Excel
Anoka Technical College
Anoka, MNSkills
- Skilled in MS Office applications
- Team leadership
- Effective project management
- Proficient in verbal and written communication
- Mainframe equipment maintenance
- Conflict resolution
- Task prioritization
- Analytical reasoning
- Service excellence
- Understanding of chronic health conditions
- Development of informational materials
- Operational management
- Employee benefits management
- Conference organization experience
- Customer satisfaction management
- Dispute resolution skills
- Clear and organized documentation
- Relationship-building
- Proficient in computer applications
- Effective under pressure
- Effective time management
- Effective decision-making under pressure
- High-volume call management
- Lotus Notes proficiency
- Microsoft Word proficiency
- ISET expertise
- Billing system management
- Nutrition and wellness planning
- Community engagement
- Healthcare knowledge
- Medical service navigation
- Analytical research
- Client support
- Knowledge of HIPAA regulations
- Customer service expertise
- Accurate data entry
- Call handling efficiency
- Call center management
- Sales enhancement techniques
- Healthcare technology expertise
- Developing detailed plans
- Collaborative teamwork
- Collaborative teamwork
- Analytical problem-solving
- Effective time management
- Detail-oriented analysis
- Effective leadership abilities
- Analytical problem-solving
- Effective multitasking
- Effective multitasking
- Consistent reliability
- Strong communication skills
- Analytical reasoning
- Effective organizational skills
- Effective listening skills
- Clear verbal communication
- Adaptability to change
- Effective verbal communication
- Strategic decision-making
- Maintaining patient confidentiality
- Adaptable work schedule
- Detail-oriented organizer
- Proficient in Microsoft Office
- Understanding HIPAA guidelines
- Effective communication
- Proficient in medical terminology
- Critical analysis skills
- Strategic goal development
- Workplace professionalism
- Effective interpersonal communication
- Data gathering
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Recommended
- Initiated
- Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
- Documented
- Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
- Resolved
- Trained
- Solved
Languages
English
Full Professional
Timeline
Health Advocate
UnitedHealthcare
05.2023 - 05.2025
Business Specialist
AT&T
07.2013 - 05.2023
Medical Terminology - Some college (No degree)
Anoka Technical College
Certificate - Administration Specialist
Anoka Technical College
High School - GED
Johnson Senior High School
No Degree - ICD-9-CM Coding
Anoka Technical College
No Degree - Business Administration/Microsoft Excel
Anoka Technical College